Complete cover for your IT system including 24/7 IT support
Whether you’re looking to switch from your current AMC and Managed Services provider, or if you’re entirely new to outsourcing IT, we can help you find the right solutions to meet your business requirements.
At Microbyte, we believe your business should be focused on growth, not IT, so you can trust us to take care of everything from day-to-day support to long-term IT strategy.
We differentiate between Support, Standards, and Strategy. We believe that when you uphold solid IT standards the need for reactive IT support always reduces. Our focus is always on standards and strategy to drive down IT support.
Our process-driven approach to Managed IT Services enables us to offer a single unlimited package which incorporates every IT delivery area. It’s important for IT companies to have available resources to not only be able to engage at a high level in the boardroom, but equally to have staff that can effectively deal with the 2am support calls.
At Microbyte, we make this easy with our specialist departments focusing on what they do best, while working together for constant progress.
A highly efficient 24/7 Helpdesk is still the core of our business…
Despite the industry move from IT support over to Managed IT Services, our 24/7 Helpdesk is crucial to our business and customers. Our ever-growing client base is testament to our success both locally and internationally. Companies across the UK and abroad have chosen to free themselves of the burden of IT support and management, entrusting us with one of their most valuable assets, safe in the knowledge that we will always be on hand when needed.
The Four Blocks of Managed IT Services
The Four Blocks are central to a good Managed IT Service delivery model and a big shift from the old break-fix model. This way we can keep improving processes and services, so things get better and better.
Watch these videos to find out more about the Four Blocks of Managed IT:
At Microbyte, we don’t fix a problem without also figuring out how to stop it reoccurring.
Our four blocks (Centralisation, Support, NetAdmin and vITD) work together to constantly make improvements to our processes and services.
Download our pdf on how the four delivery areas work together, which includes a real world scenario to demonstrate why this process works so well.
