Tired of needing IT support?
Is your IT team overwhelmed?
Do you waste time waiting for your helpdesk to get around to your query?
Is your business struggling to keep up with new technology?
If you answered yes to any of these questions, you need a Managed Service Provider.
With over a decade of experience providing fully comprehensive IT support across a range of sectors, Microbyte’s managed IT services can help take your business to the next level. It’s about more than IT support; it’s about enabling you to focus on what you do best.
Here’s what you need to know about MSPs and what we can do for you.
"Microbyte provide us with complete peace of mind by handling all of our IT and telephony requirements"
Justin Wing, Wings Skoda Find out moreWhat Is a Managed Service Provider?
Managed service providers (MSPs) are more than just an IT helpdesk.
Instead of fixing problems, MSPs actively work to prevent problems, resolve issues before they happen, and reduce the number of IT emergencies. Generally, MSPs offer a balance of remote, cloud-based support alongside in-person meetings and emergency solutions.
As an MSP, Microbyte has the team, technology, and expertise to help you implement a better IT strategy. We offer outsourced support and advice to help fix existing issues and plan for a better future. We can help your IT work better for you.
The Four Blocks of our Managed IT Services
You should never just fix a problem without working out how to stop it reoccurring, IT support is no different!
The Four Blocks (Centralisation, Support, NetAdmin and vITD) are absolutely critical in any business to make sure the IT works together and constant improvements are made.
Download our FREE PDF on how the four delivery areas work together as part of our Managed Service Provider services, why you need them, and how they work in the real world.
Watch our videos More information about our Managed IT Services
Taking Managed Services to the next level
Our managed services IT support packages offer a comprehensive approach to managing and monitoring your IT systems. Our years of experience have taught us that when we do our jobs properly, IT can be one of your business’s greatest assets.
We use our central monitoring hub to ensure that every aspect of your systems and networks is continually monitored to spot problems before you do. Helpdesks are also part of an MSP. However, unlike standard third-party helpdesks, we only use helpdesks for minor questions and issues that can be fixed fast. We don’t rely on a helpdesk for everything.
Microbyte MSP helps with:
Network Security: As your business grows and you add new software and connections, gaps can appear, leaving you open to cyber-attacks. Our monitoring and analysis can spot these holes and patch them up before criminals get access to your data.
Future Planning: Technology is continually changing, and keeping up with new software: knowing what’s worth investing in and what’s worth avoiding can be overwhelming. Our team of experts is always on hand to discuss your options and create an IT Roadmap for an easier, better future.
Day-to-day Support: We try to make sure the worst doesn’t happen, but when it does, we are on hand to help. From creating new users, updating software, and backing up data to implementing a new CRM and rebooting systems when they fail, we can work with you remotely or dispatch a team from our office to keep your business running smoothly.
Disaster Recovery: No one wants things to go wrong, and no one wants to be responsible when things do. We work hard to ensure disasters don’t happen, and when they do, we have the skills and expertise to recover lost data, reinstall systems and ensure you don’t lose out on opportunities.
Stamping Out Support
The Microbyte motto is Stamp Our Support.
This motto underpins everything we do. We aim to provide high-quality support that you don’t need to call in an emergency. When you’re in trouble, a helpdesk can be a great resource to fix an issue and get things running smoothly again.
But what if you never need an IT helpdesk again?
Sure, you might call a helpdesk when you accidentally delete a file or want help transferring a call from your desk to a conference room. But what if you never needed to call in an emergency because you never had another IT emergency?
That’s what we aim to do. As an MSP, we offer preventive IT support to monitor, analyse and fix problems before they occur.
Only Get What You Need
Many MSPs offer a set of packages depending on the size of your business, your daily support needs, and their existing technology and in-house expertise. Often, this means you end up paying for IT support that you just don’t use.
At Microbyte, we know that your business is unique. We understand that you have a unique relationship with your IT and that your business has very different requirements than anybody else.
We offer bespoke MSP IT services so that you only pay for the support you need and not the bits you don’t.
Looking For An MSP? Get In Touch Today
If you want to start outsourcing your IT or upgrade your existing support, get in touch with our team today. We can discuss your current IT architecture and your future plans to work out how we can support you in your success.
When you leave your IT in our hands, you can focus on building your business, connecting with new clients, and making the most of your opportunities. When we do our job correctly, IT should be the last thing on your mind.
So, if you’re constantly frustrated by your IT and want someone to take it all off your hands, get in touch below.
Managed IT FAQs
- What does 'Stamp out Support' mean and why do you talk about it?
We believe that IT support should be used for one-off situations that hopefully never occur more than once. If they do, it's our mission to make sure we put in place permanent corrective action (PCA) to ensure that particular problem doesn't waste everyone's time again. Our support staff are trained to spot recurring issues and work with experienced engineers to put in place measures that reduce downtime and annoyances. We take Managed IT Services SO seriously that we have a metric to measure exactly how much reactive support your company is using, and focus groups aimed to drive that number down. Although we will always deliver cutting edge support, our mission is to stamp it out everywhere possible so that same problem never comes back. - Does my NetAdmin handle my support tickets, or do I call the IT helpdesk? Although a NetAdmin is very capable of handling your IT support tickets, you will have the benefit of our entire experienced support team, reserving your NetAdmin for higher level queries and giving key insights into your IT standards. Your NetAdmin's role is primarily keeping your IT in standard, so that anyone of our team can support it and reserve his/her skills for more nuanced elements of your important network.
- Which time zones do you cover with your IT helpdesk? As a global Managed Services Provider, we cover all time zones and provide IT services to clients across the world including the UAE, USA, Europe and Australia.
- As a client of Microbyte can I buy computers myself to use at work? You can buy your own devices, but we would always recommend leaving that to us. Why? Because it's then ON US to make sure the devices are the correct specification, orders are managed end to end, fully documented and delivered on-time.
- Why do I need a VITD / vCIO and NetAdmin, can’t I just use your helpdesk? A vITD is just one part of a fully managed IT service. By solely using a helpdesk with no greater considerations for your technologies and business processes, you will always experience ever increasing levels of support. We want to help you to achieve the most out of your IT systems, not just patch them up. For this reason, we always recommend the Four Blocks of managed services.
- How can I plan my IT costs to know what I need to spend in my business? IT is integrated with business processes now more than ever. It is very difficult to plan your cash flow when you have unexpected costs arise from IT and that's why your technology roadmap needs to be in line with your budgets. Working with a Managed Services partner who understands your business and its requirements will allow you to build a sensible and realistic plan to ensure success. Also, the added value can be revealed, usually in the form of time-efficiences and less downtime - it's a win-win. Learn more about the Benefits of an MSP.
- Is your IT support really out of hours? Yes! This is genuine 24/7 support, not a 'we'll answer the phone in our pyjamas' operation. Our IT helpdesk engineers turn up on a shift basis to their desks and are ready for calls. That means your end users won't be speaking to a sleepy on-call engineer and you can rest easy knowing someone will pick up the phone when your engineers can't. You'll get a fully alert Microbyte member of staff who'll have all your client details on the system and will be ready to offer IT support at any time of day.
- Why do I need server and network monitoring? Monitoring is paramount to ensure the minimal response time when an issue occurs. With monitoring, your MSP can receive an alert the moment a critical service or piece of equipment goes down. This allows them to get on the issue as soon as possible, instead of waiting for users to report that a service has stopped working. This minimises down-time and loss of income for your business.
- Where are your technicians located? Our MSP techs are in Peterborough, London, and Dubai, with Dubai providing the majority of the global OUT OF HOURS support. We have also recently opened a new IT Support Los Angeles office.
- Is there an additional fee for Out of Hours support? Yes, but it also depends if you're just looking for emergency out of hours support or if you are a genuine 24/7 operation. Either way, all we charge is just 25% on top of our standard managed services cost.