Do you feel like you're always on the phone to IT?
Does it feel like your company struggles with constant IT support queries? Or perhaps you’re struggling to keep up with technology?
If you answered YES, it’s more than likely your company has not yet evolved to partnering with a fully Managed Service Provider (MSP).
IT support was invented long ago to deal with reactive PROBLEMS, when something was broken, you would call IT to fix it! However, things have changed to a point where a helpdesk is not solely sufficient.
Managed IT Services combines and defines all the areas of IT (not just IT support), meaning your company can benefit from a far more complete service delivery model. Reactive IT support is not enough to ensure your needs as growing business are being met.
With over two decades of providing comprehensive IT solutions, Microbyte can help your company take charge of its technology, and not just be tied to the phone calling IT support.
"Until we moved over to a Managed IT Service, it was normal to be on the phone to IT support every day!"
Wings Skoda Find out moreWhat is a Managed Service Provider (MSP)?
An IT Helpdesk is just one small part of a Managed IT Service Provider (MSPs).
Historically, IT Support was generally thought to be all IT consisted of, and all roads led to IT Support or the helpdesk. However, as technology evolved and became more complicated, it was recognised by businesses and IT companies alike that instead of just reactively fixing problems, companies would do well to actively work toward preventing problems, trying to predict and resolve issues BEFORE they happened. This would then serve to reduce the number of IT emergencies, and general interruptions to business operations.
It was also generally understood that IT needed to incorporate not only helpdesk services but all manner of other areas such are security, projects, implementations, change management and staff education. This meant historic IT support models stopped being as effective. IT companies and MSPs today offer a far broader array of services to accommodate all these business requirements.
As an MSP, Microbyte has evolved to be a leading company in the Managed Services space and has the team, technology stack, and expertise to help you implement a better IT strategy, focused around less reactivity and more a more predictable, planned IT environment.
Reliable companies run on far more than just IT Support, they rely on Managed IT Services.
Are you looking for the perfect Managed Services package for your company?
At Microbyte we understand that everyone needs IT support, but not everyone is at the same point in their company journey, business success and IT maturity.
Regardless, everyone is entitled to good, reliable IT support and a base level of protection no matter how far along they are. That’s why we have put together three packages to cover all requirements for not only start-ups, but more mature companies with operational excellence and IT security as a core requirement.
Our Starter package enables all businesses to benefit from a fully managed IT service, but without the enhanced focus on other areas including more in-depth functionality around security or full 24/7 IT support.
Our Enhanced and Complete packages provide complete service delivery in all sectors who are looking for complete peace of mind, with the Complete package focusing specifically on greater Cyber Security.
Something specific in our Complete package which some companies are very keen to implement is our Cyber Essentials service. This package not only includes fully managed IT, tools and security functions, but we commit to taking your company through the Cyber Essentials framework, providing you with end-to-end coverage, as well as compliance measures, to ensure you stay fully covered with your technology, and in some cases regulatory, obligations.
Taking on a managed IT service package, especially one which includes security obligations can greatly assist in your insurance premiums and not being refused for Cyber Insurance as you’re able to demonstrate you’re taking things seriously. Most of the requirements within Cyber Essentials will meet the requirements from your broker, so you can kill two birds with one stone.
No matter the package that you’re interested in, Microbyte can help facilitate your company growth by making sure you never need to be reactive with your technology. Managed IT is about ensuring there is a plan for 99% of things that can go wrong, and making sure only technology that assists in your company vision is introduced to your network.
For each one of our packages, there is a carefully curated technology stack which we as your Managed IT Service Provider fully support, manage and implement from start to finish meaning you only have a single port of call for all your staff and their technology issues.
Please contact us today for more information on what you can expect from each package.
Not clear on Managed Services? Good news, below are a selection of videos to help...
What else does Managed Services include?
MSPs should be helping you with:
Network Security: As your business grows and you add new software and connections, gaps can appear, leaving you open to cyber-attacks. Our monitoring and analysis can spot these holes and patch them up before criminals get access to your data.
Future Planning: Technology is continually changing, and keeping up with new software: knowing what’s worth investing in and what’s worth avoiding can be overwhelming. Our team of experts is always on hand to discuss your options and create an IT Roadmap for an easier, better future.
Day-to-day Support: We try to make sure the worst doesn’t happen, but when it does, we are on hand to help. From creating new users, updating software, and backing up data to implementing a new CRM and rebooting systems when they fail, we can work with you remotely or dispatch a team from our office to keep your business running smoothly.
Disaster Recovery: No one wants things to go wrong, and no one wants to be responsible when things do. We work hard to ensure disasters don’t happen, and when they do, we have the skills and expertise to recover lost data, reinstall systems and ensure you don’t lose out on opportunities.
Looking For An MSP? Get In Touch Today
We provide Managed IT Services to businesses across the UK and beyond. Start outsourcing your IT to a provider that understands the difference between IT support and fully Managed IT.
Our team can be in touch today to help you make the right decision with your IT. From IT architecture to your future plans, we can support you in your success.
Every company that leaves their IT in our hands moves forward to focus on building their business with confidence. From connecting with new clients, to making the most of existing opportunities, not worrying about IT frees you from the burdens of technology management.
So, if you’re constantly frustrated by your IT, and feel the impact of what reactive IT is doing to your business, get in touch with us today to see how we can move things forward together.
Managed IT FAQs
- Which time zones do you cover with your IT helpdesk?
As a global Managed Services Provider, we cover all time zones and provide IT services to clients across the world including the UAE, USA, Europe and Australia. - Why do I need a VITD / vCIO and NetAdmin, can’t I just use your helpdesk? A vITD is just one part of a fully managed IT service. By solely using a helpdesk with no greater considerations for your technologies and business processes, you will always experience ever increasing levels of support. We want to help you to achieve the most out of your IT systems, not just patch them up. For this reason, we always recommend the Four Blocks of managed services.
- How can I plan my IT costs to know what I need to spend in my business? IT is integrated with business processes now more than ever. It is very difficult to plan your cash flow when you have unexpected costs arise from IT and that's why your technology roadmap needs to be in line with your budgets. Working with a Managed Services partner who understands your business and its requirements will allow you to build a sensible and realistic plan to ensure success. Also, the added value can be revealed, usually in the form of time-efficiences and less downtime - it's a win-win. Learn more about the Benefits of an MSP.
- Why do I need server and network monitoring? Monitoring is paramount to ensure the minimal response time when an issue occurs. With monitoring, your MSP can receive an alert the moment a critical service or piece of equipment goes down. This allows them to get on the issue as soon as possible, instead of waiting for users to report that a service has stopped working. This minimises down-time and loss of income for your business.
- Where are your technicians located? Our MSP techs are in Peterborough, London, and Dubai, with Dubai providing the majority of the global OUT OF HOURS support. We have also recently opened a new IT Support Los Angeles office.