Tired of needing IT support?
You need a 24/7 MSP, not just an IT support helpdesk
Are you looking to have your IT problems solved permanently, no matter if it’s a broken keyboard or broken server? You’ve come to the right place, everything we do is aimed at ‘reducing IT support calls’.
We are a 24/7 Managed IT Service Provider who delivers far more than just IT support. Whether you’re switching IT support providers, or if outsourcing your IT is a completely new concept, we help you see how easy IT can be, with the right team, systems and standards in place.
You can now have all your computer problems solved with a single unlimited Managed IT Services package which incorporates every IT service delivery area you’ll ever need; IT Support, Centralisation, NetAdmin and vITD.
We understand that your business needs far more than just a 24/7 helpdesk, It needs an IT partner who can lead IT strategy discussions, and also help you plan your IT roadmap to build solid IT standards.
Solid IT standards reduce the need for IT support. We focus on standards and strategy to drive down helpdesk tickets, and this is possible through our four blocks of Managed IT Service delivery. Stamping out IT support issues should be at the heart of any IT company. It’s so engrained here at Microbyte that we even have an emblem for it!
"Microbyte provide us with complete peace of mind by handling all of our IT and telephony requirements"
Justin Wing, Wings Skoda Find out moreThe Four Blocks of Managed IT
You should never just fix a problem without working out how to stop it reoccurring, IT support is no different!
The Four Blocks (Centralisation, Support, NetAdmin and vITD) are absolutely critical in any business to make sure the IT works together and constant improvements are made.
Download our FREE PDF on how the four delivery areas work together, why you need them, and how they work in the real world.
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Learn about our Managed IT ServicesFAQs
- What does 'Stamp out Support' mean and why do you talk about?
We believe that IT support should be used for one-off situations that hopefully never occur more than once. If they do, it's our mission to make sure we put in place permanent corrective action (PCA) to ensure that particular problem doesn't waste everyone's time again. Our support staff are trained to spot recurring issues and work with experienced engineers to put in place measures that reduce downtime and annoyances. We take it SO seriously that we have a metric to measure exactly how much reactive support your company is using, and focus groups aimed to drive that number down. Although we will always deliver cutting edge support, our mission is to stamp it out everywhere possible so that same problem never comes back. - Will my Microbyte NetAdmin do all my support tickets, or do I call the helpdesk? Although a NetAdmin is more than capable of doing support tickets, you will have the benefit of our entire support team, reserving your NetAdmin for higher level queries and working on your IT standards. Your NetAdmin's role is primarily keeping your IT in standard, so that anyone of our team can support it and reserve his/her skills for more nuanced elements of your network.
- Which time zones do you cover with your IT helpdesk? We cover all time zones and provide IT services to clients across the world including the UAE, USA, Europe and Australia.
- As a client of Microbyte can I buy computers myself to use at work? You can buy your own devices, but we would always recommend leaving that to us. Why? Because it's then ON US to make sure the devices are the correct specification, orders are managed end to end, fully documented and delivered on-time.
- Why do I need a VITD / vCIO and NetAdmin, can’t I just use your helpdesk? A vITD is just one part of a fully managed IT service. By solely using a helpdesk with no greater considerations for your technologies and business processes, you will always experience ever increasing levels of support. We want to help you to achieve the most out of your IT systems, not just patch them up. For this reason, we always recommend the Four Blocks of managed services.
- How can I plan my IT costs to know what I need to spend in my business? IT is integrated with business processes now more than ever. It is very difficult to plan your cash flow when you have unexpected costs arise from IT and that's why your technology roadmap needs to be in line with your budgets. Working with a Managed Services partner who understands your business and its requirements will allow you to build a sensible and realistic plan to ensure success. Also, the added value can be revealed, usually in the form of time-efficiences and less downtime - it's a win-win.
- Is your IT support really out of hours? Yes! This is genuine 24/7 support, not a 'we'll answer the phone in our pyjamas' operation. Our IT helpdesk engineers turn up on a shift basis to their desks and are ready for calls. That means your end users won't be speaking to a sleepy on-call engineer and you can rest easy knowing someone will pick up the phone when your engineers can't. You'll get a fully alert Microbyte member of staff who'll have all your client details on the system and will be ready to offer IT support at any time of day.
- Why do I need server and network monitoring? Monitoring is paramount to ensure the minimal response time when an issue occurs. With monitoring, your provider can receive an alert the moment a critical service or piece of equipment goes down. This allows them to get on the issue as soon as possible, instead of waiting for users to report that a service has stopped working. This minimises down-time and loss of income for your business.
- Where are your technicians located? Our techs are in Peterborough, London and Dubai, with Dubai providing the majority of the global OUT OF HOURS support.
- Is there an additional fee for Out of Hours support? Yes, but it also depends if you're just looking for emergency out of hours support or if you are a genuine 24/7 operation. Either way, all we charge is just 25% on top of our standard managed services cost.
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We help a range of SMEs, wherever they’re based, whatever their industry. Fill out the form and tell us what your SME needs.