Tired of needing IT support?
You need a 24/7 MSP, not just a helpdesk
Are you looking to have your IT problems solved permanently, no matter if it’s a broken keyboard or broken server?
We are a 24/7 Managed IT Service Provider who delivers far more than just IT support. Whether you’re switching IT support providers, or if outsourcing your IT is a completely new concept, we help you see how easy IT can be, with the right team, systems and standards in place.
If you’re looking for a company to take care of everything, from day-to-day IT support, to long-term IT strategy, you’ve come to the right place.
You can now have all your computer problems solved with a single unlimited Managed IT Services package which incorporates every IT service delivery area you’ll ever need; IT Support, Centralisation, NetAdmin and vITD.
We understand that your business needs far more than just a 24/7 helpdesk, It needs an IT partner who can lead IT strategy discussions, and also help you plan your IT roadmap to build solid IT standards.
Solid IT standards reduce the need for IT support. We focus on standards and strategy to drive down helpdesk tickets, and this is possible through our four blocks of Managed IT Service delivery.
"Microbyte provide us with complete peace of mind by handling all of our IT and telephony requirements"
Justin Wing, Wings Skoda Find out moreThe Four Blocks of Managed IT
You should never just fix a problem without working out how to stop it reoccurring, IT support is no different!
The Four Blocks (Centralisation, Support, NetAdmin and vITD) are absolutely critical in any business to make sure the IT works together and constant improvements are made.
Download our FREE PDF on how the four delivery areas work together, why you need them, and how they work in the real world.
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Learn about our Managed IT ServicesFAQs
- Is your IT support really out of hours?
Yes! This is genuine 24/7 support, not a 'we'll answer the phone in our pyjamas' operation. Our IT helpdesk engineers turn up on a shift basis to their desks and are ready for calls. That means your end users won't be speaking to a sleepy on-call engineer and you can rest easy knowing someone will pick up the phone when your engineers can't. You'll get a fully alert Microbyte member of staff who'll have all your client details on the system and will be ready to offer IT support at any time of day. - How can I plan my IT costs? IT is integrated with business processes now more than ever. It is very difficult to plan your cash flow when you have unexpected costs arise from IT and that's why your technology roadmap needs to be in line with your budgets. Working with a Managed Services partner who understands your business and its requirements will allow you to build a sensible and realistic plan to ensure success. Also, the added value can be revealed, usually in the form of time-efficiences and less downtime - it's a win-win.
- Can my employees work from home? If you have RemoteDesktop or Modern Desktop services then you are most likely set up and ready to go! There may be some slight end user and server reconfiguration required however this is all doable. If you are on one of our 3CX phone systems then this can be accessed from either a web browser on your machine, a locally installed app or even a mobile phone app.
- Is there an additional fee for 24/7 IT support? No additional fee for 24/7; you can use IT support tickets right around the 24-hour cycle.
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We help a range of SMEs, wherever they’re based, whatever their industry. Fill out the form and tell us what your SME needs.