Does your business need reliable AMC services?
All businesses with 10 – 300 users need IT support.
If you’re in Dubai and the UAE, you can’t afford to operate without reliable IT AMC services.
Say you needed a company-wide software update, or perhaps a printer fixing, who do you call to ensure it’s done right and to standard? A good AMC (Annual Maintenance Contracts) provider will take care of everything so your IT keeps you operational and compliant.
As a trusted AMC provider to SMEs in the Dubai and the UAE, we can take the stress out of repair and maintenance of your company’s devices as well as providing IT Support to Dubai businesses.
Our engineers are located across Dubai and the UK, so you’ll get the very best on-site and remote IT service delivery, round the clock.
"Microbyte are always thinking several steps ahead to help me make the right decisions for my company"
Hamzah Shalchi, Shalchi & Partners Call usRound the clock managed AMC services for Dubai SMEs
Our IT AMC services mean that we don’t just respond quickly when there’s a fault, we have regular checks in place to reduce the risk of unexpected issues and service interruptions. We talk you through our high-level managed IT strategy so you’re not relying on break-fix support when there’s an underlying problem we can solve. Our aim is to help you put processes in motion that keep your business running smoothly.
From printer and phone installations to cabling and cloud servers you can rely on outsourcing to us to make sure you have everything you need to support your employees and customers.
Microbyte’s IT AMC services in Dubai keep your back-end processes running smoothly so you can provide your customers with continuous service.
Learn about what our AMC service covers
AMC Dubai FAQs
- Are your support AMC services really out of hours?
Yes! This is genuine 24/7 support. Our IT helpdesk engineers turn up on a shift basis to their desks and are ready for calls. That means your end users won't be speaking to a sleepy on-call engineer and you can rest assured knowing someone will pick up the phone when your in house team can't. You'll get a fully alert Microbyte member of staff who'll have all your client details on the system and will be ready to offer IT AMC support at any time of the day. - How can I plan my IT costs to know what I need to spend in my business? IT is integrated with business processes now more than ever. It is very difficult to plan your cash flow when you have unexpected costs arise from IT and that's why your technology roadmap needs to be in line with your budgets. Working with a Managed Services partner who understands your business and its requirements will allow you to build a sensible and realistic plan to ensure success. Also, the added value can be revealed, usually in the form of time-efficiences and less downtime - it's a win-win. Learn more about the Benefits of an MSP.
- Is there an additional fee for an Out of Hours AMC support service? Yes, but it also depends if you're just looking for emergency out of hours support or if you are a genuine 24/7 operation. Either way, all we charge is just 25% on top of our standard managed amc services cost.
- Will my Microbyte NetAdmin handle all my support tickets, or do I call the helpdesk? Although a NetAdmin is more than capable of doing support tickets, you will have the benefit of our entire IT AMC service, reserving your NetAdmin for higher level queries and working to secure IT standards. Your NetAdmin's role is primarily keeping your IT in standard and guaranteeing you find the the right IT Solutions for your Dubai SME.
- How much storage do I get with OneDrive? By default, Microsoft allows users to store up to 1 TB worth of data for its Microsoft 365 Business users. In some instances, Microsoft 365 Enterprise customers can have no storage limitations but there are some caveats to consider. OneDrive storage is provisioned on a per user basis and is designed to serve the needs of individual users.
- Why do I need a Virtual IT Director and NetAdmin, can’t I just use your support helpdesk? A vITD is just one part of what our fully managed AMC service covers. By solely using a helpdesk with no greater considerations for your technologies and business processes, you will always experience ever increasing levels of support. We want to help you to achieve the most out of your IT systems, not just patch them up. For this reason, we always recommend the Four Blocks of managed services which leads to better management of your IT infastructure and less threats to your businesses systems. Rather than simply just working to optimize existing technology, Microbyte VCIOs will get to know your business on a more intimate level. A Virtual IT Director will make suggestions based on industry best practices and the latest technological advancements.
- Can I save my password safely? Using a password manager is the most popular way to save or store your passwords. Password managers allow you to create a master password and then use it to secure your multiple accounts along with mutifactor authentication. It takes the guesswork out of storing your credentials. Fortunately, our AMC service covers this so we will be happy to set this up for your Dubai SME.
- Do you offer a long term Solution? As an industry leading AMC service provider, we believe in taking permanent corrective action wherever possible. That's not just about getting to the root of a problem and fixing it. It means creating processes that eliminate repetitive manual tasks to help your UAE based business remove IT problems. If you’re an SME with between 20 and 200 staff, and looking for clear guidance on where and how to find these efficiencies, get in touch for a no-obligation chat about our maintenance contract services.