Does your company need a Managed IT Service?
If you’re a company with 10 – 300 users Managed IT Services are absolutely pivotal to you.
Many small businesses try to operate for years without any consistent, coherent strategy towards their IT, however eventually the downfalls become very obvious.
Say you needed a company-wide software update, or perhaps a printer fixing, who do you call to ensure it’s done right and to standard? A good AMC (Annual Maintenance Contract) provider will take care of everything so your IT keeps you operational and compliant.
As a trusted AMC provider to SMEs in the Dubai and the UAE, we can take the stress out of repair and maintenance of your company’s devices as well as providing IT Support to Dubai businesses.
Our engineers are located across Dubai, the USA, and UK, so you’ll get the very best on-site and remote IT service delivery, round the clock.
"Microbyte are always thinking several steps ahead to help me make the right decisions for my company"
Hamzah Shalchi, Shalchi & Partners Call us24/7 managed IT AMC services for Dubai SMEs
Our IT AMC services mean that we don’t just respond quickly when there’s a fault, we have regular checks in place to reduce the risk of unexpected issues and service interruptions. We take all our clients through through our high-level managed IT strategy so you’re not relying on break-fix IT support when there’s an underlying problem we can solve. Our aim is to help you put processes in place that keep your business running smoothly, and predictably.
From printer and phone installations to cabling and cloud servers, you can rely on outsourcing to us to make sure you have everything you need to support your employees and customers.
Microbyte’s IT AMC services in Dubai are designed to keep IT running smoothly, end users happy and supported, and in turn your business ticking over, acquiring clients, and growing.
Learn more about Managed Services
Managed Service FAQs
- Are your support AMC services really out of hours?
Yes! This is genuine 24/7 support. Our IT helpdesk engineers turn up on a shift basis to their desks and are ready for calls. That means your end users won't be speaking to a sleepy on-call engineer and you can rest assured knowing someone will pick up the phone when your in house team can't. You'll get a fully alert Microbyte member of staff who'll have all your client details on the system and will be ready to offer IT AMC support at any time of the day. - How can I plan my IT costs to know what I need to spend in my business? IT is integrated with business processes now more than ever. It is very difficult to plan your cash flow when you have unexpected costs arise from IT and that's why your technology roadmap needs to be in line with your budgets. Working with a Managed Services partner who understands your business and its requirements will allow you to build a sensible and realistic plan to ensure success. Also, the added value can be revealed, usually in the form of time-efficiences and less downtime - it's a win-win. Learn more about the Benefits of an MSP.
- Is there an additional fee for an Out of Hours AMC support service? Yes, but it also depends if you're just looking for emergency out of hours support or if you are a genuine 24/7 operation. Either way, all we charge is just 25% on top of our standard managed amc services cost.
- Why do I need a Virtual IT Director and NetAdmin, can’t I just use your support helpdesk? A vITD is just one part of what our fully managed AMC service covers. By solely using a helpdesk with no greater considerations for your technologies and business processes, you will always experience ever increasing levels of support. We want to help you to achieve the most out of your IT systems, not just patch them up. For this reason, we always recommend the Four Blocks of managed services which leads to better management of your IT infastructure and less threats to your businesses systems. Rather than simply just working to optimize existing technology, Microbyte VCIOs will get to know your business on a more intimate level. A Virtual IT Director will make suggestions based on industry best practices and the latest technological advancements.