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Benefits of a Managed Services Provider (MSP)

man on phone in business centre with tech graphic icons overlaid

Outsourcing your IT to a Managed Services Provider is a big decision, especially for SMEs. Here are some benefits why you might need an MSP to handle your IT systems.

Firstly, A Managed Service Provider can cover all your IT needs

Managed Service Providers (MSPs) are IT specialists that handle your business IT needs. They take care of the stuff you can see – like your user experience – and the stuff you can’t see – like your infrastructure. Managed IT Services cover everything IT, from hardware and office equipment to software, VoIP and Cloud solutions. Crucially, they offer advice and long-term IT strategy that helps your business grow.

1. An MSP can be particularly helpful if your business is growing

If you’ve got big plans for your business, you’ll need to plan for your IT. Outsourcing your IT to a Managed Services Provider will free up valuable time so you can focus on growth without worrying about technology setbacks. This often can provide a huge relief to your management team. You’ll want an IT support number your staff can call whenever they need.

And you don’t want poor IT to affect productivity. Think of it like a plant outgrowing it’s pot. An MSP is like getting a bigger pot. With the extra time a Managed Service Provider frees up, your business will be able to flourish like never before.

2. Managed service providers gives you peace of mind

Managed Service Providers do more than take care of technology. They understand your business needs and what the technology means to your operations. An MSP can see through the immediate issue to the business impact and take the right measures to minimise business disruption. You don’t need to tell an MSP how important a fix is – they already know.

They’ll also make sure you’re fully compliant with the latest regulations around security and safety. This means you won’t need to do additional checks, or worry about data standards – they’re taken care of from the get-go. An MSP can give you the peace of mind you need to hand over the reins to a capable managed services team.

3. IT knowledge isn’t apart of your management team

There’s only so much you can do. If your business isn’t in IT, now’s probably not the time to try to become an IT expert. If IT issues distract you from serving your clients, you need to hand it to an experienced Managed Services team. You don’t want your business to slow down because of login issues or poor broadband.

An MSP is far more cost-effective than hiring IT staff in-house. You’ll get a team of experts including support engineers, a NetAdmin and VITD, without your organization having to recruit your own IT army.

From managing fixes and updates to preventing future issues, MSPs will handle it professionally and, often, remotely. You’ll never again have to twiddle your thumbs waiting for an IT engineer to come to your desk. In our experience, this is one of the most important managed services benefits.

4. You want to stay on top of your businesses IT expenditure

Without an MSP, IT expenditure can be costly and unpredictable. Outsourcing your Managed Services to an MSP saves you money in the long-term, and when you think about the cost of in-house staff, it saves cash in the short-term too.

Different packages will get you different service levels. Most charge a per-seat fee, so that as you grow, your IT support grows too. You’ll likely pay a flat monthly rate, to give you a predictable monthly expense – and your MSP will help you plan for big projects and improvements.

5. Receive 24/7 IT Support for your business from

benefits of a complete msp

 

A Managed Service provider will offer you a complete IT service which leaves no stone unturned. It’s very important to check what your potential new providers managed services model is. For example, do they only concentrate on short term fixes? Or will they take a complete holistic overview of your IT services and suggest changes to ensure long term success.

At Microbyte, we always take the steps to ensure long term success. To provide this, we have the four blocks of managed IT. It means you get the full benefit of an IT director, a network administrator, an IT support helpdesk and a centralisation team. These four pillars work closely together to ensure IT isn’t going to be preventing your business from succeeding.

6. Someone will be fixing an issue before you even notice there’s an issue

An MSPs network operations centre monitors and maintains your network. They deal with outages, network failures, cyber-attacks and much more – everything to keep your network stable and secure. Alerts can be set-up to notify you of anything that could cause potential issues. When it comes to office IT they’ll keep things running through updates and patches, cabling and hardware maintenance. With a Managed Services Provider, fixes are often automatic, and handled before they have any business impact.

How should you choose a Managed Service Provider?

When looking for an IT Managed Services Provider (MSP), there are several steps you can take to ensure that you find the right provider to suit your requirements. While these steps can be time consuming, it can make all the difference.

Make an assessment of your current IT set up

To successfully find the best managed services provider (MSP), it’s important to take a thorough look at your current IT needs and costs. You’ll want to know what infrastructure and workflows you need managed, what resources you currently have, and what your budget is for management.

Request an analysis of your IT set up

To help you decide on a provider, it’s a good idea to request an assessment of your IT systems to find out more about their skills and capabilities. This helps you make sure that the provider has the right equipment and experience to ensure they will be a good fit for you.

Think about your longterm MSP needs and future success

As mentioned earlier, a Managed Service Provider essentially becomes your organizations IT partner. In an ideal world, you don’t want to be changing your MSP very often, if at all ever. So if your business is expanding at a rapid rate, then of course it’s imperative to choose a IT Services Provider who has the capacity to expand with you. Don’t be afraid to ask these questions at the beginning. You are an ambitious expanding business, your London MSP should be too.

You’ll get 24/7 support and services (well, you do with our MSP)

Gone are the days of calling the in-house IT support guy to sit at your computer while you replicate a problem. A 24/7 helpdesk reduces operational disruption and downtime, wherever your team works.

To find out more about how Microbyte can become your Managed Services partner and can help your business grow, get in touch.