Having a reliable and efficient IT infrastructure is a huge asset to any business. Being able to rely on your technology and having professional support when you need it can set you ahead of the competition. As companies grow increasingly reliant on technology, Managed IT Service Providers (MSPs) offer an affordable, practical and efficient way…
Business as usual (BAU) support represents regular work tasks within an IT department. They reflect tasks that key IT personnel perform to maintain technology systems with minimal potential disruption to business operations. BAU tasks may include routine tasks such as infrastructure management, network monitoring, software patching, hardware driver updates, and other responsibilities. Troubleshooting – working…
Technology-related products have an expected lifecycle: they do not last forever. The End of Service Life (EOSL), a technical term, applies somewhere between 6 to 12 years after the initial release date. At the EOSL stage, the Original Equipment Manufacturer (OEM) typically discontinues maintenance support, releasing software fixes, or new firmware updates. Occasionally, they offer…
Small businesses and larger enterprises wrestle with managing their IT infrastructure, current requirements, and future demands. Choosing between on-premises and cloud computing is pivotal as it significantly changes the underlying approach to IT infrastructure and operations. Why Local Technology Was Previously Attractive? Previously, IT departments saw all technology-related operations as coming under their purview. As…
Our digital lives in 2024 are increasingly complex. Effective security is essential to ensure nothing nefarious occurs. Manual password entry creates the risk of ‘shoulder surfing’ or other surreptitious methods used to discover your security information. Using two-factor authentication (2FA) or multi-factor authentication tools (MFA), such as Google Authenticator or Microsoft Authenticator mobile apps, substantially…
Copilot is an Artificial intelligence (AI)-based tool to enhance creativity and time efficiency. Benefits of using this ChatGPT AI technology – Microsoft is an investor in the business – do not stop there. Depending on the version used, the interface generates useful responses based on meaningful inputs. Microsoft announced Copilot for Microsoft 365 and first…
As IT continues to dominate and dictate international business, fortifying digital defences is paramount. Protecting your business from the devastating consequences of a cyber security breach should be a number one priority for every business. The good news is that obtaining a Cyber Essentials certification is a simple and easy step to help protect against…
As technology continues to drive businesses around the world, the role of IT helpdesks has evolved into a pivotal force, serving as the central point for user support and technical issue resolution. With organisations increasingly reliant on intricate digital infrastructures, the efficiency of IT helpdesks becomes paramount in ensuring seamless operations. Enter Standard Operating Procedures…
The relationship between a business and its IT support company is a close one. With IT at the centre of almost every business, responsible for daily operations, goals, plans, feedback, data storage and communication, the right IT partner can be the driving force behind a company’s success. But as your business evolves, it’s essential to…
