With its impressive skyline, reputation for innovation and being at the forefront of tourism and international business, Dubai seems like the kind of place to have some of the best IT support in the world. Internationally connected and popular with businesses that are increasingly reliant on technology, the city is a tax-free, global expat dream….
Recovering from a disaster requires proper planning. As the cliché goes, ‘Failing to plan is planning to fail’- a truism appropriate for incident responses in a business environment. When critical business operations are under attack, having a disaster recovery policy is essential to establish the correct response. As a high-level strategic document, the policy informs…
An IT security policy confirms the specific rules and correct procedures governing how employees and other parties may use the company’s IT resources. This type of policy details both what is expected and what actions are not allowed. Policies detail acceptable uses of IT technologies, controls limiting user access, accepted procedures, and the consequences for…
IT asset acquisition requires careful consideration and post-purchase implementation. IT asset disposition (known as ITAD) involves the full lifecycle of an asset while owned by the business. Every IT asset has a lifecycle. A home user might use a laptop for 4 – 5 years, but most companies expect a shorter lifespan. The equipment must…
Having a reliable and efficient IT infrastructure is a huge asset to any business. Being able to rely on your technology and having professional support when you need it can set you ahead of the competition. As companies grow increasingly reliant on technology, Managed IT Service Providers (MSPs) offer an affordable, practical and efficient way…
Business as usual (BAU) support represents regular work tasks within an IT department. They reflect tasks that key IT personnel perform to maintain technology systems with minimal potential disruption to business operations. BAU tasks may include routine tasks such as infrastructure management, network monitoring, software patching, hardware driver updates, and other responsibilities. Troubleshooting – working…
Technology-related products have an expected lifecycle: they do not last forever. The End of Service Life (EOSL), a technical term, applies somewhere between 6 to 12 years after the initial release date. At the EOSL stage, the Original Equipment Manufacturer (OEM) typically discontinues maintenance support, releasing software fixes, or new firmware updates. Occasionally, they offer…
Small businesses and larger enterprises wrestle with managing their IT infrastructure, current requirements, and future demands. Choosing between on-premises and cloud computing is pivotal as it significantly changes the underlying approach to IT infrastructure and operations. Why Local Technology Was Previously Attractive? For many years, on-premises computing was the preferred choice for businesses due to…
Our digital lives in 2024 are increasingly complex. Effective security is essential to ensure nothing nefarious occurs. Manual password entry creates the risk of ‘shoulder surfing’ or other surreptitious methods used to discover your security information. Using two-factor authentication (2FA) or multi-factor authentication tools (MFA), such as Google Authenticator or Microsoft Authenticator mobile apps, substantially…
