You may have missed your office during lockdown, but how much do you need it? Working without an office was all well and good at the beginning of lockdown. We swapped rush-hour traffic jams and the heady scent of public transport for more time in our pyjamas. But as so many SMEs face a tough…
Coronavirus forced us into unfamiliar territory. We swapped the morning commute for extra time in bed, repurposed the dining table as a desk, and we (re-)learnt long division, thanks to the added demands of home-schooling. Not only do we have a new level of respect for teachers, we’ve also learnt a thing (or five) about…
Our Managing Director, Yusuf Yeganeh, talked to BBC News about getting back to the office during lockdown. We were on BBC Look East this week for a whole fifty-five seconds. Our COO Lewis put on his best concentration face to stare at a screen and Yusuf said two lines to camera. We were part of…
Before you say ‘no’ to a client, consider an Outsourced IT helpdesk An outsourced IT helpdesk can help you offer round-the-clock IT support. Your clients might not think they need 24/7 support until a business critical situation racks up the bills. Or they might be asking you for it, but you don’t have the capacity…
Here’s what our Managing Director, Yusuf Yeganeh, wants you to consider when it comes to back office systems. You really can’t have a ‘good’ back office system without solid technology underpinning it. That means you need more than just applications with a range of modern features. You need to make sure they’re integrated and hosted…
Working from home doesn’t mean cutting yourself off from the outside world or driving yourself crazy with constant notifications. There is a middle ground. Here are some tips from our very own Anna Fletcher on how to stay productive, happy and healthy in your home office. Communicate clearly and regularly: Turn on notifications Ask colleagues and…
Before high speed internet, businesses made do with unreliable analogue phone systems. And guess what? Some still do. Perhaps you’re one of them? These days, if you’re not using a VoIP system you might as well have two cups and a long piece of string. With BT switching off ISDN services, there’s no excuse not…
No doubt you’ve been considering moving to the Cloud or are in the process of selecting a Cloud provider. In fact, very few businesses have a strategy of keeping their servers and infrastructure locally, and rightly so. With the amount of investment being made into the Cloud infrastructure by large companies (94% of enterprises are…
In 2010, we logged our first customer ticket using our custom-built tool, MicroLog. Today we closed our 100,000th case! Who’d have thought it? Our 100,000th closed ticket was for our valued client, bespoke glazing solutions company, Klöeber. “Microbyte came on board towards the end of 2011. They weren’t very large at that point, but they…
