As the festive season approaches, we would like to advise you of our opening times and support provision over the holiday period.
We will continue to operate 24/7, however in order to give all our staff some time off and well deserved rest, we request that all non-urgent support issues are submitted by Wednesday 21st December. After which we will be operating with slightly reduced staffing.
As normal we will be implementing a “change freeze” meaning we will not be undertaking any major system changes during the holiday period. Kindly submit any new user requests well ahead of this time.
From 1600hrs 24th December we will be operating an emergency monitored voicemail service.
Saturday 24th December
Emergency support service¹
Sunday 25th December
Emergency support service¹
Monday 26th December
Emergency support service¹
Tuesday 27th December
Reduced service excluding changes²
Wednesday 28th December
Reduced service excluding changes²
Thursday 29th December
Reduced service excluding changes²
Friday 30th December
Reduced service excluding changes²
Saturday 31st December
Emergency support service¹
Sunday 1st January
Emergency support service¹
Monday 2nd January
Emergency support service¹
¹Voicemail service for SLA1/2 emergencies only.
²Please be conscientious when reporting Support issues as response times may be delayed.
Non-urgent issues
To raise a non-urgent issue with the team please complete the form over at https://www.microbyte.com/new-ticket/
Urgent issues
If you are experiencing an emergency please call the team on 01733 577 055
