Before you say ‘no’ to a client, consider an outsourced IT helpdesk
An outsourced IT helpdesk can help you offer round-the-clock IT support. Your clients might not think they need 24/7 support until a business critical situation racks up the bills. Or they might be asking you for it, but you don’t have the capacity for out-of-hours support.
For MSPs and IT support providers, it’s not always possible or cost-effective to offer clients 24/7 in-house support. But can you really afford to say no to customers or turn down business? Outsourcing your helpdesk can be the difference between saying ‘No’ to valued clients and gaining ten more.
Before you change up your company or spend money on more staff, read this and consider that outsourcing your IT helpdesk might be just what you need. Here’s why:
It’ll save you money
The benefits of outsourcing your IT helpdesk are numerous, but for most businesses it will come down to the bottom line. And that’s why it makes so much sense. Why spend money on more personnel when you can hire trained experts at a fraction of the price? Small to medium-sized enterprises in particular can look to White Label IT Support to help them expand their business and serve a wider client base.
You can sleep at night
Have a good night’s sleep without worrying about urgent support calls in the middle of the night. Forget about struggling to keep up with 24/7 IT support demands in-house. There’s no need to stagger your staff shifts or work out complicated rotas which will disrupt working hours and office harmony – not to mention the risk of sick days with no one to cover! Outsourcing your helpdesk buys you the freedom to forget about the logistical details of additional IT support, so you can focus on the business areas that matter and sleep through the night.
An outsourced IT helpdesk gives your clients more
Not only does outsourcing your IT Helpdesk cost less, it allows you to offer your clients more, whether they want your expertise on a major project or a 24/7 Helpdesk, when your standard offering is 9-5. A good managed service provider will understand your clients’ needs inside-out, so they will offer seamless support while you focus on bigger projects. Their knowledge and expertise mean your clients get the best possible service, which also helps avoid those minor customer service issues that can damage your business’s reputation and take up valuable time.
Your business will gain expertise
You’ll get a wealth of expertise from an extended team. Outsourcing your IT helpdesk means you’ll have more people working for your business but without the additional HR hassle and cost. Your business will prosper with the enhanced know-how of each new member, which can be as educational for you and your existing team as it will be supportive to your clients.
Your business will benefit from the growth and freedom that outsourcing provides. Not only will you be back in charge of the things that matter to you, but both your staff and clients will thank you for it!
And did we mention you’ll save money?
We’ve launched White Label IT, our brand dedicated to outsourced IT support for managed services providers. Head to whitelabelit.com for more information.
If you’re considering outsourcing your IT Helpdesk, get our White Label brochure now.