Outsourcing IT support is becoming increasingly popular as IT becomes increasingly important.
Almost every business now relies on IT in some form. When systems crash, files get lost, data is stolen, and emails go astray, it can significantly impact revenue and brand reputation. Ultimately, it could affect a business’s future.
For small to medium businesses that don’t have vast budgets for a substantial internal IT team, outsourcing IT can be a cost-effective way to ensure everything runs smoothly.
But what does outsourcing IT support involve? What are the benefits of outsourced IT, and how can you be sure you’re working with the right provider?
Here’s what you need to know.
What is Outsourced IT Support?
Outsourced IT support simply means that a company chooses to hire an IT company to handle all (or some) of their IT instead of relying on an internal IT department. Some companies may retain a small internal team to liaise with the external Managed Services Provider (MSP).
Outsourcing services can be entrusted to one company that offers total IT support or to several companies that may manage various elements. It means that parts of a business’s IT are assigned to a third party of experts who will make decisions and take actions to control, update and ensure everything functions correctly.
Elements of Outsourced IT Support Services
Outsourcing your IT looks different for every company. How you use IT supports your operations and your daily needs vary greatly. Just some of the elements a third-party IT outsourcing company may provide are:
- IT helpdesk support
- Software updates
- IT Roadmaps
- Cyber security
- Firewall management
- Access control
- Cloud migration
- System monitoring
- Best practices and compliance
- Data security
- Service Desk
Some businesses outsource specific elements, while others work with Managed Service Providers (MSPs) for complete IT outsourcing.
Benefits of Outsourcing IT Support
There are lots of benefits of outsourcing IT support to a third-party provider. So, before you start hiring an internal IT team, here are some things to think about.
In the long term, outsourcing your IT support can save your business a lot of money. Professionals can ensure your systems are working correctly and make your daily operations more efficient. Your business can increase profits and cut waste with fewer errors and less downtown.
In addition, as a third-party contract, you don’t have the expense of hiring an IT department full time only to have them sit around during low periods. As demand fluctuates, your IT support company can provide the level of support you need and won’t charge you for more. Find out more about the cost of Outsourced IT.
Working with a third-party IT support provider can make planning future budgets and projects much more manageable. Your MSP will be able to provide accurate information regarding cost and timeframes to help you execute plans effectively.
With plenty of experience in the industry, an MSP can let you know how much you should expect to spend on IT in the future and will be on hand as the company grows, so you don’t have to deal with any nasty surprises.
Professional Experts And Reliability
Outsourcing your IT to a third-party company means gaining access to experts with a range of skills and training that may not be accessible to you hiring in-house. If you need a wide range of skills, it can be more cost-effective and easier to use an external team.
Furthermore, by working with a team of qualified experts, you can be sure they will work effectively and offer a range of professional services. You can rely on these professionals more completely than an in-house team who may not be well-trained or have sufficient qualifications.
Professional IT support companies can access the latest software, equipment, and best practice training. They can minimise the risk of data breaches, cyber-attacks, and other security issues. Overall, your business’s valuable information will be more protected than ever.
For companies that rely on IT as a part of their day-to-day operations to generate revenue, you can lower the risk of downtime and lost opportunities by ensuring everything runs smoothly.
How To Start Outsourcing Your IT?
If you’ve started to see the benefits of outsourcing your IT support services, you’ll want to get started straight away. You may be impatient to start improving your software, smoothing out problems, and saving money.
But before you jump in and make a bad investment, you need to be confident that the MSP is the right one for you. Identifying the best support team to fit your business can be challenging.
You need a fully Managed Service Provider, not just an IT support helpdesk. Learn how Microbyte is a leading provider of far more than just Outsourced IT Support Services
Here are a few things to think about and questions to ask to help you find the best MSP company for you.
How long has the company been in business?
Companies with decades of experience are more reliable and can offer better support. If the company only launched last month, they may not have the experience you need.
Do they specialise in one area?
Every business is unique, and different sectors require different levels of support. If you operate in a specific industry, you need an MSP that is comfortable providing tailored support.
What do you actually want? Do you need a complete Outsourced IT Department or just some overflow help?
Think about what you actually want and approach a company that can give you the support you need. MSPs can provide a whole range of services. But you may not need help for every aspect, or perhaps you want a single point of contact or the possibility of adding to the contract as the business grows.
Do they have flexible packages?
One size doesn’t fit all. You may want to work with a flexible MSP that can create a bespoke package just for you. This way, you only pay for the support you need and don’t miss out on vital support because it’s only part of a different package.
How much do they charge?
Let’s face it, in the end, you need to know how much you are willing to spend, what your ongoing budget is and what this will get you. The cost of outsourcing your IT will vary greatly depending on your required support.
Getting the right MSP for you is crucial for your business success. You need a team that can support you and helps take your business forward. Getting it wrong could be a disaster.
Do they have sufficient case studies to show you what they have achieved for other clients?
We foster partnerships built on trust, communication and integrity. This allows us to have honest conversations, where our motivation is what’s best for your business, and never a quick buck for us. Learn more about how we have achieved this for our clients.
Outsource Your IT Support
To get started outsourcing your IT support, you can get in touch with us here. We can discuss your business’s requirements to create a bespoke support package that suits you and your needs. When it comes to IT support, you need a company you can trust, and at Microbyte, we want you to trust us.
IT is one of your most significant assets so let us show you how valuable your IT can be when it’s in the hands of professionals.