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We just closed 100,000 cases!

In 2010, we logged our first customer ticket using our custom-built tool, MicroLog. Today we closed our 100,000th case! Who’d have thought it? Our 100,000th closed ticket was for our valued client, bespoke glazing solutions company, Klöeber. “Microbyte came on board towards the end of 2011. They weren’t very large at that point, but they…

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5 Things You Should Know When Buying Cyber Insurance

Technology, social media and financial transactions over the internet are integral to how most organisations go about finding customers and how those customers purchase products. Unfortunately, those methods are also used as access points by cybercriminals to get their hands on sensitive information. Whether it be hackers, those looking for financial gain or even insiders,…

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What is Microsoft Teams? And, how is it any different to Whatsapp?

  Microsoft Teams has been heavily marketed as the next big communication tool for businesses, but what is it? Is it not just Whatsapp? Well, in short, no – and I’ll explain why now. The biggest difference between Whatsapp and Microsoft Teams is that, although both have the functionality to “chat” in groups, Teams provides a…

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