Supplementary IT Support from Microbyte | Microbyte

Supplementary IT Support from Microbyte

Supplementary IT Support

Supplementary IT Support

Expand and enhance the capabilities of your IT department by taking advantage of our premium supplementary IT support services. While your in-house experts handle day-to-day processes, our remote IT specialists can take care of sudden increases in workload and any new or existing projects, ensuring you’re never left struggling or falling behind.

With our support, you can make sure your SME can compete technologically with industry giants – just at a fraction of the cost of hiring an internal IT department to do it. At Microbyte, we provide a broad range of supplementary IT support services that relieve pressure on your existing team and ensure you’re prepared for any situation. You’ll also be empowered to take advantage of the latest technologies and business solutions without having to expand your IT department.

Our supplementary IT services include cloud migrations and software-as-a-service management, overflow and reactive support, monitored IT solutions, network management, 24/7 helpdesk, cybersecurity, and much more. Call us to discuss your unique IT goals.

Supplementary IT Support Explained

Almost all companies, no matter how big or small, rely on IT to manage and grow their business. As a result, many SMEs with 50 to 500 employees have a dedicated IT department taking care of updates, certain elements of security, help requests, software installations, and much more. However, now that IT solutions have become so sophisticated and diverse, no IT department can be expected to stay on top of all the latest developments. Attempting to keep up with the fast-evolving world of technology would likely prevent your team from doing its job.

With our supplementary IT support services, you don’t need to overwhelm your IT staff during the busy periods or worry about paying for an oversized IT department during the quieter times. You can also embrace opportunities to grow without having to hire, onboard and pay any new employees. Partner with Microbyte, and you’ll only pay for what you need, when you need it.

By partnering with us, you gain access to specialised technicians who assist in managing workload surges and implementing the latest technologies. Our expert advice ensures your systems run smoothly, allowing your internal staff to focus on core functions while enhancing the overall customer experience.

Our Core Supplementary Services

Some of our most popular complementary IT services for SMEs in London and the UK include:

Overflow and reactive support

We have IT specialists in just about every field ready to fill in the gaps when your team is overwhelmed.

Remote monitoring and cyber security

By remotely monitoring your IT infrastructure, we can catch small problems early to minimise downtime to your business. We can also install and manage advanced security solutions to keep your network and sensitive data safe.

Vendor management

Let us liaise with software suppliers and other IT-industry vendors on your behalf so that you can take advantage of the latest solutions without having to lift a finger.

Cloud management

The most powerful business IT applications are often available as cloud-hosted, subscription-based solutions. Migrating to the cloud eliminates the need to buy and maintain expensive onsite hardware that quickly becomes outdated. You can also expand your IT capabilities without needing more full-time staff.

24/7 Helpdesk

Whenever you have a question or need urgent assistance, we’re only a phone call away. And you can count on us for prompt answers and resolutions.

Expert consultations

Our IT specialists always remain on top of the latest industry developments and can advise you on ways to utilise technology to streamline your operations, boost your bottom line and grow your business.

Network administration and management

Our comprehensive network administration and management services ensure your IT infrastructure always operates smoothly and efficiently, freeing you from the complexities of network upkeep.

Compliancy monitoring

Remaining compliant with the latest regulations surrounding data security is an ongoing task that requires in-depth knowledge of the latest IT solutions. Let us handle compliance for you so that you can stay on top of your core business activities.

Benefits of Supplementary IT Support

  • Enhanced Expertise: Access a wide range of IT specialists with expertise in various fields, ensuring that all aspects of your IT needs are covered by professionals.
  • Cost Efficiency: Avoid the high costs associated with hiring and training full-time IT staff by leveraging supplementary support as needed.
  • Scalability: Easily scale your IT resources up or down based on demand, providing flexibility to handle peak times without long-term commitments.
  • Increased Productivity: Allow your in-house team to focus on strategic initiatives by offloading routine and complex IT tasks to supplementary support.
  • Access to Cutting-Edge Technology: Stay current with the latest technology trends and solutions without the need for continuous internal training and development.

Supplementary IT Support vs Fully Managed IT Support

Choosing between supplementary IT support and fully managed IT support depends on your organisation’s unique needs and existing IT capabilities.

Supplementary IT Support is ideal for businesses that already have an internal IT department but need additional expertise and resources to handle specific tasks, projects, or peak workloads. It allows you to retain control over your core IT operations while benefiting from specialised skills and scalability without the long-term commitment and expense of a larger internal team.

Fully Managed IT Support provides a comprehensive solution where we take full responsibility for your IT infrastructure, including day-to-day management, strategic planning and proactive maintenance. This option is perfect for businesses that lack an in-house IT team or prefer to focus entirely on their core business functions, relying on experienced professionals to handle all IT-related tasks.

At Microbyte, we offer both supplementary and fully managed IT support services, ensuring you have the right level of assistance to achieve your objectives and maintain a competitive edge.

Learn More about Our Supplementary IT Support Services

We’ve been helping businesses of all sizes from a wide range of industries stay on top of the latest developments in IT for over two decades. After an assessment of your current IT capabilities, we can strategically integrate any supplementary IT services you require into your existing operations, causing minimal disruption to your business. Then, you can embrace the most advanced IT solutions to drive your business forward, scaling your services as and when needed.

Contact the experts at Microbyte today to find out how our supplementary IT services can deliver a multitude of tangible benefits to your business.

FAQ

What is the difference between supplementary IT support and fully managed IT support?

Supplementary IT support provides additional support to businesses with an existing IT team, allowing them to improve their capacity during peak workloads or specific projects. In contrast, fully managed IT support involves outsourcing your entire IT infrastructure to experts, ensuring all components are handled efficiently and allowing your team to focus on core business functions.

How can supplementary IT support help my business?

Supplementary IT support can help your business realize improvements in efficiency by providing access to specialized skills when needed. This flexible approach allows you to get back to focusing on strategic initiatives while our experts manage overflow tasks and enhance your existing IT capabilities.

What types of services are included in supplementary IT support?

Our supplementary IT support services include a wide range of options, such as remote monitoring, cybersecurity, and cloud management. These services are designed to provide excellent assistance, ensuring that your systems remain standard and operational during high-demand periods while relieving pressure on your in-house team.

Similar blogs

The hidden cost of poor IT Support

The hidden cost of poor IT Support

Quality IT support is as much about top-notch security measures and cybersecurity as it is about technical assistance. As you will learn in this article, the tall grass obscures the hidden cost of poor IT support if you are not careful. Inferior IT support means you are paying for it directly and indirectly. Repeated IT…

Read More

Avatar photo

Digital Transformation for Dummies

Digital Transformation for Dummies

No matter what industry you work in, you have probably heard the phrase ‘digital transformation’ more and more frequently over recent years. While it might sound like another unnecessary buzzword to throw around the boardroom, it is a crucial process that might dictate your business’s future. We have put together this short guide to demystify…

Read More

Avatar photo

The Benefits of VoIP

The Benefits of VoIP

Business Voice over Internet Protocol (VoIP) is now used by approximately two-thirds of organisations globally. It represents the digitisation of phone calls and other communications. Along with replacing traditional phone lines, VoIP often supports video calls, private messaging, and add-on features.  There are now over 3 billion people using VoIP technologies. Learn about the excellent…

Read More

Avatar photo

Vulnerability Testing for Cyber Essentials

Vulnerability Testing for Cyber Essentials

Cyber Essentials (CE) certification assists UK companies in improving their cyber security posture. Using advanced National Cyber Security Centre (NCSC) approved methodologies, businesses can protect themselves from common cyber threats. Cyber Essentials and Cyber Essentials Plus (CE Plus) are part of the certification process. Conducting vulnerability scans and reviewing security controls are required for Cyber…

Read More

Avatar photo

Transforming Oregon's Construction Industry with IT Support

Transforming Oregon’s Construction Industry with IT Support

In Oregon, one industry stands out as the backbone of the state’s economy: construction. Contributing $16.22 billion to the state’s GDP in 2023, up from $5.41 billion in 2021, the construction sector continues to grow and remains a vital part of the economy.  From housing estates and renovation projects to commercial spaces and urban redevelopment,…

Read More

Avatar photo

Why is IT support in Dubai so bad?

Why is IT Support in Dubai so bad?

With its impressive skyline, reputation for innovation and being at the forefront of tourism and international business, Dubai seems like the kind of place to have some of the best IT support in the world. Internationally connected and popular with businesses that are increasingly reliant on technology, the city is a tax-free, global expat dream….

Read More

Avatar photo