
Supplementary IT Support
Expand and enhance the capabilities of your IT department by taking advantage of our premium supplementary IT support services. While your in-house experts handle day-to-day processes, our remote IT specialists can take care of sudden increases in workload and any new or existing projects, ensuring you’re never left struggling or falling behind.
With our support, you can make sure your SME can compete technologically with industry giants – just at a fraction of the cost of hiring an internal IT department to do it. At Microbyte, we provide a broad range of supplementary IT support services that relieve pressure on your existing team and ensure you’re prepared for any situation. You’ll also be empowered to take advantage of the latest technologies and business solutions without having to expand your IT department.
Our supplementary IT services include cloud migrations and software-as-a-service management, overflow and reactive support, monitored IT solutions, network management, 24/7 helpdesk, cybersecurity, and much more. Call us to discuss your unique IT goals.
Supplementary IT Support Explained
Almost all companies, no matter how big or small, rely on IT to manage and grow their business. As a result, many SMEs with 50 to 500 employees have a dedicated IT department taking care of updates, certain elements of security, help requests, software installations, and much more. However, now that IT solutions have become so sophisticated and diverse, no IT department can be expected to stay on top of all the latest developments. Attempting to keep up with the fast-evolving world of technology would likely prevent your team from doing its job.
With our supplementary IT support services, you don’t need to overwhelm your IT staff during the busy periods or worry about paying for an oversized IT department during the quieter times. You can also embrace opportunities to grow without having to hire, onboard and pay any new employees. Partner with Microbyte, and you’ll only pay for what you need, when you need it.
By partnering with us, you gain access to specialised technicians who assist in managing workload surges and implementing the latest technologies. Our expert advice ensures your systems run smoothly, allowing your internal staff to focus on core functions while enhancing the overall customer experience.
Our Core Supplementary Services
Some of our most popular complementary IT services for SMEs in London and the UK include:
Overflow and reactive support
We have IT specialists in just about every field ready to fill in the gaps when your team is overwhelmed.
Remote monitoring and cyber security
By remotely monitoring your IT infrastructure, we can catch small problems early to minimise downtime to your business. We can also install and manage advanced security solutions to keep your network and sensitive data safe.
Vendor management
Let us liaise with software suppliers and other IT-industry vendors on your behalf so that you can take advantage of the latest solutions without having to lift a finger.
Cloud management
The most powerful business IT applications are often available as cloud-hosted, subscription-based solutions. Migrating to the cloud eliminates the need to buy and maintain expensive onsite hardware that quickly becomes outdated. You can also expand your IT capabilities without needing more full-time staff.
24/7 Helpdesk
Whenever you have a question or need urgent assistance, we’re only a phone call away. And you can count on us for prompt answers and resolutions.
Expert consultations
Our IT specialists always remain on top of the latest industry developments and can advise you on ways to utilise technology to streamline your operations, boost your bottom line and grow your business.
Network administration and management
Our comprehensive network administration and management services ensure your IT infrastructure always operates smoothly and efficiently, freeing you from the complexities of network upkeep.
Compliancy monitoring
Remaining compliant with the latest regulations surrounding data security is an ongoing task that requires in-depth knowledge of the latest IT solutions. Let us handle compliance for you so that you can stay on top of your core business activities.
Benefits of Supplementary IT Support
- Enhanced Expertise: Access a wide range of IT specialists with expertise in various fields, ensuring that all aspects of your IT needs are covered by professionals.
- Cost Efficiency: Avoid the high costs associated with hiring and training full-time IT staff by leveraging supplementary support as needed.
- Scalability: Easily scale your IT resources up or down based on demand, providing flexibility to handle peak times without long-term commitments.
- Increased Productivity: Allow your in-house team to focus on strategic initiatives by offloading routine and complex IT tasks to supplementary support.
- Access to Cutting-Edge Technology: Stay current with the latest technology trends and solutions without the need for continuous internal training and development.
Supplementary IT Support vs Fully Managed IT Support
Choosing between supplementary IT support and fully managed IT support depends on your organisation’s unique needs and existing IT capabilities.
Supplementary IT Support is ideal for businesses that already have an internal IT department but need additional expertise and resources to handle specific tasks, projects, or peak workloads. It allows you to retain control over your core IT operations while benefiting from specialised skills and scalability without the long-term commitment and expense of a larger internal team.
Fully Managed IT Support provides a comprehensive solution where we take full responsibility for your IT infrastructure, including day-to-day management, strategic planning and proactive maintenance. This option is perfect for businesses that lack an in-house IT team or prefer to focus entirely on their core business functions, relying on experienced professionals to handle all IT-related tasks.
At Microbyte, we offer both supplementary and fully managed IT support services, ensuring you have the right level of assistance to achieve your objectives and maintain a competitive edge.
Learn More about Our Supplementary IT Support Services
We’ve been helping businesses of all sizes from a wide range of industries stay on top of the latest developments in IT for over two decades. After an assessment of your current IT capabilities, we can strategically integrate any supplementary IT services you require into your existing operations, causing minimal disruption to your business. Then, you can embrace the most advanced IT solutions to drive your business forward, scaling your services as and when needed.
Contact the experts at Microbyte today to find out how our supplementary IT services can deliver a multitude of tangible benefits to your business.
FAQ
What is the difference between supplementary IT support and fully managed IT support?
Supplementary IT support provides additional support to businesses with an existing IT team, allowing them to improve their capacity during peak workloads or specific projects. In contrast, fully managed IT support involves outsourcing your entire IT infrastructure to experts, ensuring all components are handled efficiently and allowing your team to focus on core business functions.
How can supplementary IT support help my business?
Supplementary IT support can help your business realize improvements in efficiency by providing access to specialized skills when needed. This flexible approach allows you to get back to focusing on strategic initiatives while our experts manage overflow tasks and enhance your existing IT capabilities.
What types of services are included in supplementary IT support?
Our supplementary IT support services include a wide range of options, such as remote monitoring, cybersecurity, and cloud management. These services are designed to provide excellent assistance, ensuring that your systems remain standard and operational during high-demand periods while relieving pressure on your in-house team.