Modern IT solutions play a crucial role in the day-to-day operating of just about all businesses, regardless of size. Thanks to the rise of technology, even SMEs can compete with industry giants while automating a heap of business-critical processes. But keeping up with the latest developments in such a fast-evolving field can be challenging for a business’s internal IT department. That’s just one area in which outsourced IT support can be extremely beneficial.
By outsourcing IT, you can let a team of experienced experts handle every aspect of your IT needs so that you can focus on what you do best. From network installations and maintenance to proactive monitoring, cyber security, and the implementation of the most powerful, cloud-hosted business apps, IT service providers allow you to take advantage of the latest industry innovations.
In this guide, we explain the key benefits of managed IT support in more detail so that you can decide whether it’s a smart investment for your organisation. If you have any queries about how IT support can benefit your business specifically, don’t hesitate to call us.
Enhanced Efficiency and Productivity
Outsourcing managed IT support can streamline operations by integrating various software systems into a unified, cloud-based platform, reducing manual tasks and minimising system downtime. With round-the-clock IT support, potential issues are identified and resolved before they disrupt your business, ensuring smooth operations.
Cloud solutions also enable real-time collaboration, helping your team stay productive from anywhere. Additionally, IT support services often include technology audits to upgrade outdated systems, keeping your digital infrastructure efficient and adaptable. At Microbyte, our dedicated technical support ensures that your business runs smoothly, allowing you to focus on your core business goals.
Cost Savings and Better Budgeting
Outsourcing managed IT support services allows businesses to save on the costs of hiring and training an in-house team, paying only for the support you need. By preventing technical problems and costly system downtime, companies can maintain business continuity while accessing a range of services at a fraction of the cost. Data backup and recovery solutions also protect against financial loss from data breaches or failures, ensuring your business stays secure.
At Microbyte, we offer flexible pricing models that provide reliable IT support and access to the latest technology, helping you stay within budget while supporting your business growth.
Improved Cyber Security
Cyber threats are on the rise, posing a significant threat to unsecured SMEs. According to statistics from 2021, 60% of small and medium-sized businesses that fall victim to cyber-attacks go out of business within six months. IT support teams can implement cybersecurity measures including spam protection, antivirus solutions and network security protocols to safeguard your sensitive business data. They also take a proactive approach to troubleshooting, monitoring and testing your defences, ensuring you’re always protected against the latest and most sophisticated cyber threats.
At Microbyte, we use the latest Cisco cloud solutions to implement robust WiFi management, seamless routing and advanced security measures, ensuring your network runs smoothly and securely.
Enhanced Data Security
Securing sensitive business and customer data is of paramount importance for all businesses in today’s world. IT support services can include robust security measures that protect your data from breaches and unauthorised access. These measures includes encryption, secure user authentication, and regular security updates to software and hardware.
Moreover, outsourced IT support can help businesses remain complaint with ever-changing regulatory requirements, such as the GDPR and the UK’s Data Protection Act 2018. Compliance with these regulations not only prevents legal issues but also enhances customer satisfaction and trust.
At Microbyte, we can implement data handling and storage practices that meet these strict standards. We also conduct regular compliance audits and update security protocols as needed, and you can count on us to stay on top of the latest developments.
Improved Communications
Effective and efficient communication is the backbone of any successful business. With the rise of technology in business, you simply need to be able to communicate and collaborate with employees in real time and from any location if you want to avoid falling behind.
External IT support professionals can dramatically enhance your communications by installing, configuring and managing business-critical applications like email, VoIP services, and collaboration tools such as Slack, Microsoft Teams and Zoom.
By outsourcing your IT support requirements, you can secure peace of mind that these critical communication apps will always remain up-to-date, secure and efficient.
Access to Expertise and the Latest Technology
Now that IT is such a broad field, there are so many different specialisations and areas of expertise that internal IT departments can struggle to keep up while attempting to handle day-to-day tasks. Partner with a managed IT services provider, and you’ll always have access to a team of IT experts whose job and passion is to stay abreast of the latest developments in tech and security.
Having this access to cutting-edge resources can give you a competitive advantage. For instance, IT support can assist in migrating to cloud-based solutions, which offer scalability and flexibility while reducing infrastructure costs. They can also train employees to effectively use new technologies and become familiar with best practices.
Proactive IT Support, Problem Solving and Maintenance
With round-the-clock access to technical support services, you can make sure that technical issues with servers, hardware and software are resolved as promptly as possible.
Reputable 24 7 IT support providers can also proactively monitor your entire IT infrastructure to catch small problems before they become serious issues as well as handle updates to minimize the risk of technical glitches arising in the first place.
If you’re worried about the potential cost of an emergency, find a service provider that operates a 24/7 Helpdesk and can complete most repairs remotely. At Microbyte, we offer disaster recovery solutions that keep your data and systems safe in the event of an emergency, ensuring that businesses can recover data and resume operations swiftly after a crisis.
Scalability and Flexibility
Your IT needs will change as your business grows and adapts to the changing conditions of the marketplace. If you rely on an in-house IT department, scaling your business to accommodate changes in demand could prove challenging, timely and expensive.
If you outsource IT, you can scale your needs as and when required, so you only ever pay for what you need. We can store your data on secure external servers to eliminate hardware maintenance costs. Partnering with us also eliminates the need for you to manage an IT department. Moreover, by migrating to the cloud, you can choose flexible and scalable subscriptions that align with your budget. And with no need to invest in any new hardware to accommodate growth, you can seize opportunities without having to worry about increased costs.
Learn More about Premium IT Support by Microbyte
If you run a small to medium-sized business, outsourcing some or all of your IT needs could help you shave a significant sum off your operating costs while giving you access to the most advanced solutions on the market. You can also secure peace of mind that your entire IT infrastructure is always protected, monitored and updated by a team of industry experts.
At Microbyte, we’ve provided outsourced IT services to businesses in London and throughout the UK for over two decades, serving industries that range from healthcare and education to manufacturing and construction. Whatever you need, you can feel confident that we can tailor support services to meet your goals and drive your business forward. Our experts can also advise ways to reduce costs, maximise productivity, optimise efficiency, minimise downtime, and boost your bottom line using the latest innovations.
Give our knowledgeable IT specialists a call today to find out how IT support can benefit your business. We’ll look forward to telling you how our services can help elevate your organisation to new heights.
FAQ
What are the key benefits of outsourcing IT support services?
Outsourcing IT support services provides several key benefits, including access to specialist skills without the need for hiring and training an in-house team. It ensures round-the-clock availability for resolving technical difficulties, allowing businesses to maintain business continuity. Additionally, outsourcing gives companies access to the latest technology and tools, often at a fraction of the cost, while allowing them to focus on their core tasks.
How does a managed IT support service help businesses of all sizes?
A managed service offers businesses of all sizes access to professional IT expertise. It provides proactive monitoring and technical assistance to prevent and quickly resolve issues with computer systems and networks. This ensures minimal downtime and optimal productivity. Whether it’s a small or medium-sized business or a larger organisation, managed IT support can scale with your needs, offering cost-effective solutions to keep your operations running smoothly.
How does professional IT support improve customer service?
By outsourcing to professional IT support, businesses can ensure their systems run efficiently, reducing downtime and improving customer support. This is particularly valuable in today’s digital world, where customers expect seamless interactions. Reliable IT services can also implement service desk solutions that resolve technical problems quickly, leading to higher customer satisfaction and stronger business performance.
