The Future of IT: What the next generation need to know | Microbyte

The Future of IT: What the next generation need to know

future of IT

Young people are the future. Technology’s the future. And yet, somehow when it comes to the IT industry in the UK, we’re letting them both down, writes Microbyte MD Yusuf Yeganeh.

Many industries are experiencing staff issues lately, and it’s just as true in IT support, but it’s not just a staff shortage; it’s a skills one.

I’ve noticed it in the young people who want to come through the normal IT support model and learn how to problem-solve and understand the disciplines behind systems delivery. And in all honestly, I think we’ve let them down over the last two decades.

Recognising problems

In this industry, you’re expected to problem-solve and have discipline; you’re not expected to just give up. For some reason, there’s a gap between the organisational skills we absorb at school and how we enact these in ‘real life’ and the workplace. Often people are still waiting to be told what to do – and it’s not because they’re not bright enough to figure it out; it’s because there’s a disconnect. Even before you get to problem-solving, you need to learn how to recognise problems and to voice that. IT help desks often answer short-term problems, but what’s vital is knowing how to recognising indicators of underlying issues – and owning the responsibility to dig deeper.

Businesses need to find ways to support the next generation

I look around, and I’m not filled with confidence that these skills are being embedded in the next generation. Every business, every sector, has always complained they haven’t got the skills they need. So what I think every business – especially small businesses – has an obligation to do, is to bring up the next generation and teach them those valuable skills, and help them experiment in a safe environment. Young people shouldn’t feel inadequate that they can’t manage a calendar effectively, or that they’re struggling with priorities.

Curious questions

This is what we aim to do at Microbyte. Our first- and second-line roadmaps, built up over the last decade, are based around curious questions in IT, such as: if a client does X, what are they likely trying to achieve? If a client wants to buy Y, what problem do you think they have?

What we’re trying to stimulate with those questions is not “how do you fix the problem”, but “what is the client really asking?” It’s peeling the layers of the onion to determine what is at the root of those issues. And in all honesty, I think the way to reconcile some of those personalities, is to realise that everything isn’t a technical problem. In fact, I would argue, 50% of the queries that come into an IT helpdesk are not technical problems. They just require someone with that problem-solving approach.

Free flow of information

One of the strengths we have at our company is the very flat team structure. There isn’t a hierarchical system of “You need to go this team,” or “You need to go to that team.” The interdepartmental relations people have, and roles between different teams allow so much free flow of not just information, but the examples you can passively impress upon younger or people with different working styles. It is seeing how it all fits together that will enable us to free the skills in these young people coming out of school and let them see how the puzzle fits together, in a way they don’t often see in early-career business environments.

And those are the things we need to focus on as a business community­—to truly start empowering new colleagues so they feel listened to. What don’t they know? What are they struggling with? Just like with IT support, building a better future for our profession is about digging in and finding those systemic solutions that will provide long-term change in the industry.

Similar blogs

On-Premises vs Cloud Which is Best

On-Premises vs Cloud: Which is Best?

Small businesses and larger enterprises wrestle with managing their IT infrastructure, current requirements, and future demands. Choosing between on-premises and cloud computing is pivotal as it significantly changes the underlying approach to IT infrastructure and operations. Why Local Technology Was Previously Attractive? Previously, IT departments saw all technology-related operations as coming under their purview. As…

Read More

Avatar photo

Microsoft Authenticator vs Google Authenticator

Microsoft Authenticator vs Google Authenticator

Our digital lives in 2024 are increasingly complex. Effective security is essential to ensure nothing nefarious occurs. Manual password entry creates the risk of ‘shoulder surfing’ or other surreptitious methods used to discover your security information. Using two-factor authentication (2FA) or multi-factor authentication tools (MFA), such as Google Authenticator or Microsoft Authenticator mobile apps, substantially…

Read More

Avatar photo

Benefits of Copilot for Microsoft 365

Benefits of Copilot for Microsoft 365

Copilot is an Artificial intelligence (AI)-based tool to enhance creativity and time efficiency. Benefits of using this ChatGPT AI technology – Microsoft is an investor in the business – do not stop there. Depending on the version used, the interface generates useful responses based on meaningful inputs. Microsoft announced Copilot for Microsoft 365 and first…

Read More

Avatar photo

The Business Benefits of Cyber Essentials Certification

The Business Benefits of Cyber Essentials Certification

As IT continues to dominate and dictate international business, fortifying digital defences is paramount. Protecting your business from the devastating consequences of a cyber security breach should be a number one priority for every business.  The good news is that obtaining a Cyber Essentials certification is a simple and easy step to help protect against…

Read More

Avatar photo

Improve Your IT Helpdesk With SOPs

Improve Your IT Helpdesk With SOPs

As technology continues to drive businesses around the world, the role of IT helpdesks has evolved into a pivotal force, serving as the central point for user support and technical issue resolution. With organisations increasingly reliant on intricate digital infrastructures, the efficiency of IT helpdesks becomes paramount in ensuring seamless operations. Enter Standard Operating Procedures…

Read More

Avatar photo

A guide to switching IT Support Provider

A guide to switching IT Support Provider

The relationship between a business and its IT support company is a close one. With IT at the centre of almost every business, responsible for daily operations, goals, plans, feedback, data storage and communication, the right IT partner can be the driving force behind a company’s success. But as your business evolves, it’s essential to…

Read More

Avatar photo