What does STAMP OUT SUPPORT mean? | Microbyte

What does STAMP OUT SUPPORT mean?

it solutions

The ‘Stamp Out Support’ emblem symbolises our commitment to reducing, and one day defeating reactive IT support tickets!

For too long the focus has been on BIGGER, BETTER, FASTER support teams, staff that solve problems ON THE SPOT, and all while prioritising vast numbers of IT support tickets, calls, and customer satisfaction, as well as everything else!

This is how the vast majority of IT support teams feel when their leaders are NOT dedicated to PCA (permanent corrective action) which eventually removes the need for ever increasing demands on helpdesks.

Our industry needs a renewed dedication to reacting once and then solving permanently. This is harder than it might sound and requires a culture so strong inhouse, that it propagates to clients and suppliers alike.

Every decision that’s made in terms of new technology to sell, updates to processes, team training, software updates, whatever it might be, IT teams around the world need to be asking this one question:

“WILL THIS ACTION WE’RE ABOUT TO TAKE HELP REDUCE UNPLANNED IT ISSUES, OR MIGHT IT ACTUALLY INCREASE THEM?”

This powerful sentence will need to be implemented at all levels in your business, making sure teams are not swayed by quick wins, or exciting new opportunities to make a few bucks.

Everything should come down to standards that everyone in IT lives by, and a north star which helps guide decision making to ensure people do not do the same thing, over and over again without asking:

“CAN I STOP THIS FROM HAPPENING EVER AGAIN TO SAVE THAT SUPPORT CALL”

Our official STAMP OUT SUPPORT philosophy has finally taken shape, and is the result of over a decade of building our MSP and seeing what works and what doesn’t.

Learn more about our ambition to Stamp Out Support with our Managing Director Yusuf Yeganeh:

 

And now, we need you our clients involved right away in our fight against IT support! As techs we don’t always spot the obvious, and we don’t always know we’ve been down the same road twice.

Please, don’t be afraid to let us know, if you think something is happening too often, or if we’re missing a trick. Anything you can to do help us, help you drive own your reliance on IT support can only be a good thing, and we’d love to hear from you.

Over the coming months we’ll be creating new ways for you to report re-occurring issues and ways for you to submit easy fixes that we may be missing.

Only together can we STAMP OUT SUPPORT, FOREVER!!

Stamp out IT support

 

 

 

Similar blogs

BAU IT Support

Business As Usual (BAU) IT Support

Business as usual (BAU) support represents regular work tasks within an IT department. They reflect tasks that key IT personnel perform to maintain technology systems with minimal potential disruption to business operations. BAU tasks may include routine tasks such as infrastructure management, network monitoring, software patching, hardware driver updates, and other responsibilities. Troubleshooting – working…

Read More

Avatar photo

What is EOSL and How to Manage it for Your Business

What is EOSL and How to Manage it for Your Business?

Technology-related products have an expected lifecycle: they do not last forever. The End of Service Life (EOSL), a technical term, applies somewhere between 6 to 12 years after the initial release date. At the EOSL stage, the Original Equipment Manufacturer (OEM) typically discontinues maintenance support, releasing software fixes, or new firmware updates. Occasionally, they offer…

Read More

Avatar photo

On-Premises vs Cloud Which is Best

On-Premises vs Cloud: Which is Best?

Small businesses and larger enterprises wrestle with managing their IT infrastructure, current requirements, and future demands. Choosing between on-premises and cloud computing is pivotal as it significantly changes the underlying approach to IT infrastructure and operations. Why Local Technology Was Previously Attractive? Previously, IT departments saw all technology-related operations as coming under their purview. As…

Read More

Avatar photo

Microsoft Authenticator vs Google Authenticator

Microsoft Authenticator vs Google Authenticator

Our digital lives in 2024 are increasingly complex. Effective security is essential to ensure nothing nefarious occurs. Manual password entry creates the risk of ‘shoulder surfing’ or other surreptitious methods used to discover your security information. Using two-factor authentication (2FA) or multi-factor authentication tools (MFA), such as Google Authenticator or Microsoft Authenticator mobile apps, substantially…

Read More

Avatar photo

Benefits of Copilot for Microsoft 365

Benefits of Copilot for Microsoft 365

Copilot is an Artificial intelligence (AI)-based tool to enhance creativity and time efficiency. Benefits of using this ChatGPT AI technology – Microsoft is an investor in the business – do not stop there. Depending on the version used, the interface generates useful responses based on meaningful inputs. Microsoft announced Copilot for Microsoft 365 and first…

Read More

Avatar photo

The Business Benefits of Cyber Essentials Certification

The Business Benefits of Cyber Essentials Certification

As IT continues to dominate and dictate international business, fortifying digital defences is paramount. Protecting your business from the devastating consequences of a cyber security breach should be a number one priority for every business.  The good news is that obtaining a Cyber Essentials certification is a simple and easy step to help protect against…

Read More

Avatar photo