What is a White Label Helpdesk? - Microbyte 24/7 Support

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What is a White Label Helpdesk?

sector-specific IT support

You might be considering outsourcing your helpdesk to a White Label service. But what exactly is it? Here we explain what our White Label Helpdesk is and how it can help your business.

If your client’s IT support needs get in the way of their long-term goals, something needs to change. A White Label Helpdesk is an outsourced IT Support team that acts on your behalf to meet customer demand and free up your time and resources.

Strategy not break-fix

The best IT Managed Services Providers are not break-fix; they’re strategic. They help companies make big decisions so they can scale up and speed up. But if all your time is taken up addressing their short-term support needs, you won’t have the opportunity to show what you can do in the long-term, and you’ll reduce your capacity for high ROI services.

White Label Helpdesks remove the burden and expense of in-house IT, so you can get back to what you’re good at and show your clients exactly why they’re with you.

A White Label Helpdesk is an easy way to give your clients more without scaling up or disrupting your in-house support. Your staff will have time to learn new skills, and you’ll benefit from directing their expertise towards projects that bring in more revenue.

Seamless White Label support

Your clients want their IT all joined up, so any solution that disrupts flow or has them calling different numbers is not the right one. They don’t want to go to different people out of hours or have one company for their projects and one for their support.

A good White Label Helpdesk forms a seamless part of your support offering. They’ll get to know your clients inside and out while delivering your high standards of expertise and services, all under your brand. They won’t just save you time and money, they’ll save you the headache of waking up in the middle of night to put out fires.

Trained support engineers will already have the necessary expertise to jump right in while representing your company through your branding and core values. All it takes is an introduction to your tools, systems and procedures and a couple of trial tickets for you to see how smoothly things can run with a trusted White Label Helpdesk provider.

 

Think a White Label Helpdesk could work for you? Get our Microbyte White Label brochure.