Civica is a global GovTech leader that provides cloud-based solutions to the public sector. Civica is a global govtech champion that helps 2.5 million professionals to tackle operational challenges, unlock productivity, and achieve better citizen outcomes.
Their cloud software helps deliver critical government services to local communities. Over 6,000 organisations, including local councils, municipalities, and central government departments, use Civica’s solutions. The robust platform streamlines operations across different areas, e.g. education, financial management, social care, healthcare provisioning, and various local government bodies.
They are well known for efficiency, high service levels, quick processing, excellent compliance, and expertise across government.
What is Civica?
Civica is a trusted partner across diverse workforces primarily focused on the public sector. As a global govtech champion, the company has completed over 37 acquisitions to build a comprehensive ecosystem for public services.
Central to connecting people and communities, mostly through localised public-facing services, this GovTech leader is at the forefront of technological advancement, implementation, and digital transformation.
Digital transformation, modernising software solutions through innovation to move past inefficient on-premise legacy systems, supports ongoing change management efforts to simplify public sector operations.
Following its acquisition in 2017 by Partners Group, the firm was reorganised into a pure-play software business. After its acquisition and divestiture in 2023, Civica prioritises cloud-first software solutions for the public sector.
Their cloud-based platform globally supports 5,000+ public bodies and 100 million citizens around the world. Digital solutions include cloud services, data management, and automation. These simplify overly complex processes, allowing the public sector to operate more efficiently and realize measurable outcomes.
Key Software Solutions by Civica
Civica offers different software solutions that help deliver critical services. These provide a better view of customers’ data and records. Furthermore, processing work requires less time for key workers to complete, reducing administrative burdens.
Central to supporting common organisational goals within the public sector, implemented solutions aim to improve services, reduce human error risk, and deliver better services that are more sustainable.
Revenues and Benefits Software
Enhancing public services with Civica Revenues and Benefits uses the Microsoft Azure cloud for security and uptime reliability. Council tax, business rates, and other financial management are managed internally. Customers can use a self-service portal to make payments directly, reducing direct staff involvement.
Optimised financial management is achieved via fast customer onboarding, streamlined workflows, efficient revenue collection methods, and simplified processing. Better citizen outcomes are realized, while comprehensive reporting keeps stakeholders fully informed.
HR and Payroll Management
The Civica People Hub boosts efficiency, reduces or eliminates repetitive tasks, and helps empower employees while ensuring compliance. Relevant matters, such as recruitment, employee onboarding, contracts, and training plans, are handled within the hub.
The Civica Payroll software for the UK supports multiple organisations and is recognised by the HMRC PAYE RTI. Payslips, holidays and absences, expense claims, and automatic submission through the government gateway provide what is needed throughout the employee lifecycle.
Income Management and Payments
Civica Income Management Software is a cloud solution that helps citizens and businesses make prompt payments.
Accepting payments through various channels is possible, including in person, online, or by phone. Payments are self-managed by the payee or staff, who process the payment through the Civica software.
Track metrics against operational targets in real-time. Financial reporting compiles the latest data collected across various payment methods, processors, and channels. Solutions are also customisable based on the type of public funds being managed.
Health and Care Solutions
Civica is a major provider for healthcare providers and NHS trusts. Their Cito platform integrates clinical information management to provide a unified view of patient records. By unifying data across health and care settings, Civica helps improve the quality of clinical care and streamlines the patient journey.
Cloud-Based Services
The cloud services are heavily focused on making software and data security a priority. Given the sensitivity of local government-stored information, keeping data safe is paramount. Proper governance and compliance procedures, including GDPR and audit requirements, meet all current UK requirements.
One benefit of using the secure cloud is its scalable nature. For public sector organisations serving many thousands and sometimes millions of citizens, operations must scale effortlessly to meet expanding needs and ensure organisational resilience.
How Civica Supports Local Governments?
Effective management of revenues and assignable benefits provides greater support for local governments. Civica’s flagship SaaS solutions help councils move away from high-maintenance hardware to agile cloud models.
Full adherence to governance regulations, including clear data protection methodologies, ensures proper compliance within the G-Cloud framework.
Accountability and total transparency are possible in the public sector by using software tools to access all relevant information in real-time. This allows local government teams to respond to approved requests on time.
Benefits of Using Civica Solutions
Civica software solutions cover a broad range of services to create a fairer and more efficient public sector. Below are some benefits of using Civica software and tools in your organisation.
Efficiency Gains
Automation removes many tasks previously performed manually. Human error becomes less of a factor, too. This frees staff to focus on more pressing issues and deliver better outcomes for citizens.
Service delivery is sped up for public services by removing previous bottlenecks. This also prevents staff from dealing with time-related complaints as often.
Cost Savings
Automating routine, repetitive tasks is often possible. This optimises available resources to keep operations moving. By adopting cloud platforms, organisations reduce the Total Cost of Ownership (TCO) compared to legacy on-premise infrastructure.
Expenses relating to data processing are significantly reduced when using software to complete many of these tasks. This creates a win-win for local authorities and other Civica platform users.
Enhanced Decision Making
Data-driven analytics are accessible in real-time. Detailed reporting is also available. These support sensible decision-making by managers and stakeholders.
Resources are better protected and allocated by harnessing big data to develop and use meaningful insights that meet the needs of citizens.
Improved User Experience
User-friendly portals are accessible by citizens wishing to log in and pay directly. This removes the need for them to call or attend in person. As a result, phone lines are not as busy, and citizens spend less time making manual payments or setting up automated ones.
The convenience and seamless speed improvements in customers’ portal access are key factors in rising customer satisfaction scores.
Innovation and the Future: North Star Lab
Civica continues to transform public services through its North Star innovation lab. The lab focuses on the ethical application of AI and Generative AI to help the public sector process vast amounts of data and automate complex administrative tasks. This ensures that the software remains future-ready and capable of meeting evolving citizen expectations.
Customer Feedback and Reviews
A happy workforce applies equally to Civica as it does to the public sector it supports. Glassdoor, a recruitment-orientated website, confirms a strong employee rating, demonstrating a positive work culture.
Civica’s customers are pleased with the efficiency, service levels, and wide range of solutions.
There have been many successful customer stories and deployments of Civica’s platform into UK councils. For example, Haringey Council adopted Civica Revenues and Benefits processing to improve its council tax accuracy and collections. South Norfolk and Broadland councils implemented the Civica cloud solution in 2023 under a five-year contract to better manage local taxation and benefits. In the private sector, brands like Admiral have used Civica to reduce administration time by 50%.
How to Get Started with Civica?
Personalised software demos are available to help your organisation understand the platform and how it can help. If you are looking to book a demo or learn more about a specific programme, you can reach out via an enquiry and to email for expert guidance.
Also, whitepapers and case studies are available for review. As a managed service provider, we can help you understand and agree on the best implementation strategy for your specific needs.
Conclusion
Civica offers a digital transformation revolution for financial management, HR management, workflows, and more in the public sector. Moving away from old legacy systems to a cloud-based, efficient, automated platform delivers efficiencies, cuts expenditures, and reduces process complexities.
Please consider what Civica’s solutions could offer your organisation. Book a demo or a consultation to learn more. Visit our email preference centre for the latest insights on GovTech and digital resilience.
