Civica is a GovTech leader that provides cloud-based solutions to the public sector. Over 2.5 million professionals use their digital tools to tackle operational challenges and achieve improved outcomes for citizens.
Their cloud software helps deliver critical services to local communities. Over 6,000 organisations, including local councils, municipalities, and others, use Civica’s solutions. The robust platform streamlines operations across different areas, e.g. education, financial management, healthcare provisioning, and various local government bodies.
They are well known in the public sector for efficiency, high service levels, quick processing, excellent compliance, and expertise.
What is Civica?
Civica is a trusted partner across diverse workforces primarily focused on the public sector.
Central to connecting people and communities, mostly through localised public-facing services, this GovTech leader is at the forefront of technological advancement, implementation, and transformation.
Digital transformation – modernising software solutions through innovation to move past inefficient legacy systems – supports ongoing effects to simplify public sector operations.
Following its acquisition in 2017 by Partners Group, the firm was reorganised into a pure-play software business. After its acquisition and divestiture in 2023, Civica prioritises cloud software solutions for the public sector.
Their cloud-based platform globally supports 5,000+ public bodies and 100 million citizens. Digital solutions include cloud services, data management, and automation. These simplify overly complex processes, allowing the public sector to operate more efficiently.
Key Software Solutions by Civica
Civica offers different software solutions that help deliver critical services. These provide a better view of customers’ data and records. Furthermore, processing work requires less time for key workers to complete.
Central to supporting common organisational goals within the public sector, implemented solutions aim to improve services, reduce human error risk, and make services more sustainable.
Revenues and Benefits Software
Civica Revenues and Benefits uses the Microsoft Azure cloud for security and uptime reliability. Council tax, business rates, and other financial management are managed internally. Customers can use a self-service portal to make payments directly, reducing direct staff involvement.
Optimised financial management is achieved via fast customer onboarding, streamlined workflows, efficient revenue collection methods, and simplified processing. Citizen outcomes are better, while comprehensive reporting keeps stakeholders fully informed.
HR and Payroll Management
The Civica People Hub boosts efficiency, reduces or eliminates repetitive tasks, and helps ensure compliance. Relevant matters, such as recruitment, employee onboarding, contracts, and training plans, are handled within the hub.
The Civica Payroll software for the UK supports multiple organisations and is recognised by the HMRC PAYE RTI. Payslips, holidays and absences, expense claims, and automatic submission through the government gateway provide what is needed.
Income Management and Payments
Civica Income Management Software is a cloud solution that helps citizens and businesses make prompt payments.
Accepting payments through various channels is possible, including in person, online, or by phone. Payments are self-managed by the payee or staff, who process the payment through the Civica software.
Track metrics against operational targets. Financial reporting compiles the latest data collected across various payment methods, processors, and channels. Solutions are also customisable based on the type of public funds being managed.
Cloud-Based Services
The cloud services are heavily focused on data security. Given the sensitivity of local government-stored information, this is paramount. Proper governance and compliance procedures meet all current UK requirements.
One benefit of using the secure cloud is its scalability. For public sector organisations serving many thousands and sometimes millions of citizens, operations must scale effortlessly to meet expanding needs.
How Civica Supports Local Governments
Effective management of revenues and assignable benefits provides greater support for local governments.
Full adherence to governance regulations, including clear data protection methodologies, ensures proper compliance.
Accountability and total transparency are possible in the public sector by using software tools to access all relevant information in real time. This allows local government teams to respond to approved requests on time.
Benefits of Using Civica Solutions
Civica software solutions cover a broad range of services. Below are some benefits of using Civica software and tools in your organisation.
Efficiency Gains
Automation removes many tasks previously performed manually. Human error becomes less of a factor, too. This frees staff to focus on more pressing issues.
Service delivery is sped up for public services by removing previous bottlenecks. This also prevents staff from dealing with time-related complaints as often.
Cost Savings
Automating routine, repetitive tasks is often possible. This optimises available resources to keep operations moving.
Expenses relating to data processing are significantly reduced when using software to complete many of these tasks. This creates a win-win for local authorities and other Civica platform users.
Enhanced Decision Making
Data analytics are accessible in real time. Detailed reporting is also available. These support sensible decision-making by managers and stakeholders.
Resources are better protected and allocated by harnessing big data to develop and use meaningful insights.
Improved User Experience
User-friendly portals are accessible by citizens wishing to log in and pay directly. This removes the need for them to call or attend in person. As a result, phone lines are not as busy, and citizens spend less time making manual payments or setting up automated ones.
The convenience and speed improvements in customers’ portal access are key factors in rising customer satisfaction scores.
Customer Feedback and Reviews
A happy workforce applies equally to Civica as it does to the public sector it supports. Glassdoor, a recruitment-orientated website, confirms a strong employee rating, demonstrating a positive work culture.
Civica’s customers are pleased with the efficiency, service levels, and wide range of solutions.
There have been many successful deployments of Civica’s platform into UK councils. For example, Haringey Council adopted Civica Revenues and Benefits processing to improve its council tax accuracy and collections. South Norfolk and Broadland councils implemented the Civica cloud solution in 2023 under a five-year contract to better manage local taxation and benefits.
How to Get Started with Civica
Personalised software demos are available to help your organisation understand the platform and how it can help.
Also, whitepapers and case studies are available for review.
Conclusion
Civica offers a digital revolution for financial management, HR management, workflows, and more in the public sector. Moving away from old legacy systems to a cloud-based, efficient, automated platform delivers efficiencies, cuts expenditures, and reduces process complexities.
Please consider what Civica’s solutions could offer your organisation. Request a software demo or a consultation to learn more.
