IT support calls taking over your MSP?
We can help.
“Outsourcing my IT to Microbyte was a weight off my shoulders”
Graham Mannassi – Mannassi IT Solutions Learn moreDo you need 24/7 desktop support for your clients?
Our White Label engineers offer IT support for a variety of standard applications including basic packages like Microsoft Office and Microsoft 365. However, we also have a wealth of knowledge providing IT support for far more specialised Cloud platforms, such as Okta and OneLogin to name a few.
With our expertise across everything from local servers and legacy systems, to sector-specific CRMs and ERPs, we’re capable of delivering a seamless transparent end user experience for your clients leaving you as an MSP to focus on everything else.
We offer IT support for MSPs on a per seat or per ticket subscription model, along with a comprehensive onboarding and discovery session, so you can be confident that your end-users are in safe hands.
White Label IT features
Strict SLAs
We'll agree strict SLAs so you're assured of the level of service your clients will receive
24/7 support
Offer your clients round-the-clock support without the overheads
Smooth onboarding
With tried-and-tested onboarding systems, you can rest assured we'll take care of everything
Customer service
Our engineers are skilled and always on-hand to offer exceptional support with a smile
Full NOC
Round-the-clock monitoring using your RMM and PSA as well as our own systems
Easy pricing
We offer month-to-month pricing flexibility, whether you need a per seat or per ticket model
Videos
MD Yusuf Yeganeh answers common questions about White Label ITWhite Label IT FAQs
- Who do I speak to if there's a problem with my white label support?
Accountability is an important factor when outsourcing anything. We'll protect your reputation and deliver our services to the highest possible standards. That doesn't mean we can promise that mistakes won't happen - it's technology, after all. We have our own systems and processes to ensure internal accountability and points of escalation, so chances are we'll pick up on any issues before it reaches you or your customers. Saying that, we'll always have a senior point of contact available to you when you have any concerns. - How long does the white label process take? As an MSP, you'll understand that handover timescales can vary. Six weeks is probably a safe estimate for a standard setup. This gives us enough time to learn your services, systems and customers and get set up.
- What are the benefits of outsourcing my helpdesk? Cost, for one. Rather than shelling out on out-of-hours support staff, you can hand over some of the workload to a dedicated team. A big reason is that you can start saying 'yes' to clients and provide them with the 24/7 IT support they need. Read our blog for more on the benefits of outsourcing your IT helpdesk.
- Where are your technicians located? Our techs are in Peterborough, London and Dubai, with Dubai providing the majority of the global OUT OF HOURS support.
- Can you guarantee to answer 99% of support calls by a technician within 5 minutes of a customer calling? All support phone calls are answered in well under five mins, our usual call waiting time is under 45 seconds.
- Can you offer a fixed fee, per supported computer, per month? Fixed fee would be on a per seat/user basis yes, at £25 per user. Most MSPs start on the ticket model though.
- Can you offer a per incident fee? Per incident would be when you go above your 20 tickets per month, and it's simply £25 per ticket over and above.
- What time zones do you cover? We cover all time zones. We have customers in the UAE, USA, Europe and Australia.
- Is there an additional fee for 24/7 IT support? No additional fee for 24/7; you can use IT support tickets right around the 24-hour cycle.
Find out more about our White Label IT services
For our White Label Helpdesk brochure, leave your details in the form opposite and we’ll send you a copy straight away.
Want a more detailed White Label IT Helpdesk quote ASAP? Fill out our information gathering form below.