Our White Label engineers offer IT support for a variety of standard applications including basic packages like Microsoft Office and Microsoft 365. However, we also have a wealth of knowledge providing IT support for far more specialised Cloud platforms, such as Okta and OneLogin to name a few.
With our expertise across everything from local servers and legacy systems, to sector-specific CRMs and ERPs, we’re capable of delivering a seamless transparent end user experience for your clients leaving you as an MSP to focus on everything else.
We offer IT support for MSPs on a per seat or per ticket subscription model, along with a comprehensive onboarding and discovery session, so you can be confident that your end-users are in safe hands.
We'll agree strict SLAs so you're assured of the level of service your clients will receive
Offer your clients round-the-clock support without the overheads
With tried-and-tested onboarding systems, you can rest assured we'll take care of everything
Our engineers are skilled and always on-hand to offer exceptional support with a smile
Round-the-clock monitoring using your RMM and PSA as well as our own systems
We offer month-to-month pricing flexibility, whether you need a per seat or per ticket model
You might be considering outsourcing your helpdesk to a White Label service. But what exactly is it? Here we explain what our White Label Helpdesk is and how it can help your business.
If your client’s IT support needs get in the way of their long-term goals, something needs to change. A White Label Helpdesk is an outsourced IT Support team that acts on your behalf to meet customer demand and free up your time and resources.
The best IT Managed Services Providers are not break-fix; they’re strategic. They help companies make big decisions so they can scale up and speed up. But if all your time is taken up addressing their short-term support needs, you won’t have the opportunity to show what you can do in the long-term, and you’ll reduce your capacity for high ROI services.
White Label Helpdesks remove the burden and expense of in-house IT, so you can get back to what you’re good at and show your clients exactly why they’re with you.
A White Label Helpdesk is an easy way to give your clients more without scaling up or disrupting your in-house support. Your staff will have time to learn new skills, and you’ll benefit from directing their expertise towards projects that bring in more revenue.
Your clients want their IT all joined up, so any solution that disrupts flow or has them calling different numbers is not the right one. They don’t want to go to different people out of hours or have one company for their projects and one for their support.
A good White Label Helpdesk forms a seamless part of your support offering. They’ll get to know your clients inside and out while delivering your high standards of expertise and services, all under your brand. They won’t just save you time and money, they’ll save you the headache of waking up in the middle of night to put out fires.
Trained support engineers will already have the necessary expertise to jump right in while representing your company through your branding and core values. All it takes is an introduction to your tools, systems and procedures and a couple of trial tickets for you to see how smoothly things can run with a trusted White Label Helpdesk provider.
So when it comes to your clients, we’re not “Microbyte”, we’re [insert your name here] and also your logo and your points of contact, your systems and processes… everything. Hey, we’ll even learn special handshakes if you want, because our helpdesk is part of your team and that’s a responsibility we don’t take lightly.
That means we’re not going to tell anyone you use us, and we’ll do everything we can to fit right in with your culture, values and service levels. We want to give you a seamless service that saves you money and stress. Think of us as an extension of your business for a fraction of the in-house cost.
While most of our White Label Helpdesk support is first and second line, we also provide third line support to deal with more complex issues. We recently started providing outsourced IT Helpdesk support to an MSP who were struggling to meet all their client needs. They could answer calls, but they didn’t have a point of escalation they could rely on. So they asked us to help with overflow.
It couldn’t be simpler. Any problems your engineers can’t fix, just hand them over to us and we’ll get to the bottom of them.
When you sign up to our white label services, we audit your outstanding tickets so we can start with a fresh slate. For one client, that showed up a lot of outstanding low-priority tickets. In fact, one had been open for six months. SIX! Because there were always more important things to work on and no customer pressure, it stayed open.
We’re no believers in perfectionism. We know that some things take time and that there aren’t always easy fixes, but open tickets keep us up at night. If there’s a problem we can’t solve, we don’t wait for a client to chase us up. We want a good night’s sleep so it’s in our interests to get to the bottom of it as soon as possible. And that’s what we did for this overdue ticket. In a few hours. A six-month problem solved in an afternoon.
We create training materials and manage the onboarding process so our team can take care of the niggly jobs that you don’t have the time to fix… and we can deal with the backlog that’s holding you back.
If you’ve still got open tickets, how are you going to clean that slate? An outsourced IT Helpdesk might be the ticket. Speak to us to find out more.
If you’re considering outsourcing your IT Helpdesk, get our White Label brochure now.
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