Is your IT running as smoothly as you'd like?
We are centrally located in Dubai to deliver rapid, high-quality IT support 24/7 for Dubai based companies, as well as the wider UAE. Our 24/7 helpdesk is standing by to help your users through their busy day. Good IT support is about more than just a 24/7 helpdesk, and companies in Dubai need access to not only qualified engineers, but also senior techs and key account managers (NetAdmins) to help them through their technology journey.
Our IT support is always delivered in conjunction with an Annual Maintenance Contract to ensure we are fully taking charge of your IT from beginning to end, and not getting caught up in a reactive spiral of general IT support, fixing the same problems over and over with no aim towards permanent corrective action.
"Microbyte have assisted us in migrating all our IT services to the Cloud and provide a 24/7 helpdesk service throughout the UK and Middle East. We're now fully Cloud based!"
Josh Burton, Skybound Wealth Get in touch todayAre you tired of disjointed, un-systemised IT providers?
There are too many IT providers in Dubai unable to deliver consistent technology results for their clients.
As Dubai is an economic hub, it means companies here have access to a wide verity of IT providers claiming to be able to deliver cost-effective IT. The fact is however, that IT support is very different to IT management and this is what companies in Dubai are discovering.
Having access to a helpdesk full of people who technically may be very capable, but have no underlying knowledge of your network or technology stack is a recipe for disaster. At Microbyte we work very differently, only choosing to work with businesses who value a standardised, process driven approach to IT which in turn makes a huge difference to you and your staff.
This is where we at Microbyte are very different.
When you choose to invest in your IT and take it’s management and maintenance seriously, you stand a far better chance at safeguarding your business from problems and ongoing aggravation which take you off-course.
Having a strategy and on-going journey around your technology, is as important as having a business plan. Having efficient and knowledgeable IT experts on hand can indeed save you time and money, however to remove yourself from the reactivity of historic IT support business models, you need to commit to an IT provider who truly understands what Managed Services really are.
At Microbyte, we’ll of course always be on the other end of the phone, and available on-site when you need it the most too, but your aim as a company should be working with a provider who is looking to remove as much reactive support as possible.
We want to help you eliminate unnecessary calls to the helpdesk, by working through all issues with permanent correction actions in mind.
Whether you’re looking for a 24/7 helpdesk or just some advice on how to move forward with your business technology we’re here to help.
Services available in Dubai
24/7 Helpdesk Support
Microbyte operate a full 24/7 helpdesk for a wide variety of clients in many different sectors. If you're a small company just starting out, looking for some assistance, access to our helpdesk may be all you need to get started.
Managed IT Services
For companies looking to progress, grow, and build on their success. Businesses that understand their operations are about more than just calling a helpdesk when things go wrong, Working with a provider that takes charge, and owns your technology end to end.
IT Projects
Whether you're looking for a Cloud migration, or office move. We're here to provide you with all the technical expertise you need to see your project through to success. Azure, 365, G-suite, whatever the technology, we can help.
Are you looking for IT support in the DIFC?
Microbyte work extensively in the financial sector and have a deep involvement specifically within the DIFC supporting several companies with support as well as Cloud services.
If you’re a company operating in the DIFC, our Dubai-based IT support team should be your first call for any day-to-day IT problems such as forgetting a password, losing a file, downloading software, or trouble signing in from home.
No matter how small the problem, we’re on the other end of the phone to make life easier. The IT services Dubai helpdesk provides a responsive service so working from the office or at home is simple.
Some IT Helpdesk Support FAQs
- Are your support AMC services really out of hours?
Yes! This is genuine 24/7 support. Our IT helpdesk engineers turn up on a shift basis to their desks and are ready for calls. That means your end users won't be speaking to a sleepy on-call engineer and you can rest assured knowing someone will pick up the phone when your in house team can't. You'll get a fully alert Microbyte member of staff who'll have all your client details on the system and will be ready to offer IT AMC support at any time of the day. - Do you offer IT consulting services for small and medium-sized enterprises (SMEs)? Yes, IT consulting services offer numerous benefits for SMEs, helping them to stay competitive and grow in today's fast-paced business environment. By working with an experienced IT company like Microbyte, SMEs can gain access to expert advice, practical support, and the latest technology and skills. This can include assistance with implementing IT strategies, training staff on software usage, cloud migration, improving cybersecurity, and maintaining devices. SMEs can then focus on their core business while leaving their technology needs in the hands of experts, ultimately making Small Business IT Consulting services a valuable investment for their future success.
- Do you offer remote IT support? Of course! The experts on our helpdesk can solve most IT support issues remotely. As our ways of working become more flexible, nothing’s more important than support on-hand whenever you need it, wherever you are. A 24/7 helpdesk is ideal for businesses with multiple sites, or where staff are across different time zones. Unlike other remote support helpdesks, which might be outsourced to script-reading call handlers rather than IT engineers, with our team you’ll not only get experts, they’ll soon feel like one of your team.
- How does your organisation help businesses meet their IT needs? Microbyte provides business IT support tailored to your specific business needs. Our skilled professionals work closely with you to understand your business objectives and provide solutions to meet these requirements. Whether you're looking for IT support in the UK, USA or Dubai our team is ready to assist.
- If I work with Microbyte, can I implement my own IT systems and buy my own tech? Yes, we aren’t here to tell you what to do. However, we always recommend discussing your decision with us and letting us perform any setup and integration. We have the best experts on hand to ensure everything runs smoothly from the beginning, and if it goes wrong, it’s on us.
- Why do I need a Virtual IT Director and NetAdmin, can’t I just use your support helpdesk? A vITD is just one part of what our fully managed AMC service covers. By solely using a helpdesk with no greater considerations for your technologies and business processes, you will always experience ever increasing levels of support. We want to help you to achieve the most out of your IT systems, not just patch them up. For this reason, we always recommend the Four Blocks of managed services which leads to better management of your IT infastructure and less threats to your businesses systems. Rather than simply just working to optimize existing technology, Microbyte VCIOs will get to know your business on a more intimate level. A Virtual IT Director will make suggestions based on industry best practices and the latest technological advancements.
Start your new, improved IT support journey today...
Let us help free you of the burden of IT support issues and use Microbyte as your support service provider.