At Microbyte, we’re proud to have been one of the first IT support providers in the UK
We’ve been serving ambitious businesses for almost two decades, helping them adapt to evolving ways of working and periods of unprecedented change.
When it comes to IT services, we’ve always strived to provide our customers with a constant source of stability and guidance – we’re an IT business you can trust to help you harness new technologies and stay up to date with the latest security standards, whatever your industry.
Our aim is to ‘Stamp Out Support’ by providing your SME with a 360 IT service that covers management, helpdesk and maintenance.
Why are we stamping out IT support? Because we know that the less time your team spends on the phone to our helpdesk, the more time you’ll have to serve your customers and grow your business.
This is only possible when you have a fully managed IT service designed to deliver continual improvement of your systems and processes, and boost operational efficiencies.
Considering whether your business needs IT support?
If your data’s valuable to you, then you definitely need IT support from a managed service provider. That’s not to say every new start-up needs outsourced support straight away, but typically when businesses have 10 to 20 staff, it’s time to take IT investment seriously.
Whatever your business or industry, you can’t afford to scrimp on IT (unless you’re happy running entirely on paper!).
In fact, investing in IT – from durable hardware and secure networks to quick-response support and IT change management – is one of the best ways to get more out of your team, expand your services and grow your client base.
Cutting upfront costs is not the way to save money.
Shortcuts such as home PCs or cobbled together content management systems will only cost you hassle and money down the line. Equally, leaning on your one and only ‘IT guy’ to manage software roll-outs, staff queries, and to fix every issue while plugging knowledge gaps with YouTube videos is not the way to go.
We can’t all be experts on everything, so leave IT to the experts, and get the full benefit of a whole team behind you, for a fraction of the in-house cost.
If you care about your customer experience, you need to start with your own team and internal processes. This requires removing any obstacles to efficient working practices, and building your business on strong foundations.
Our IT Support Clients
With offices in Peterborough, London, Dubai and Los Angeles, we’re trusted by SMEs worldwide to keep their IT systems running smoothly.
We have specialist knowledge of a range of industries including Produce and Agriculture, Finance and Construction, and we understand the line-of-business applications you rely on.
“Microbyte have built an outstanding team who are talented, dedicated, knowledgeable and above all professional” Belvoir Property Management Read our Case Studies
IT Support Service Provider
A good IT services provider doesn’t start with the technology – they start with your company. At Microbyte, we design solutions to suit your business now and with growth in mind. If you’re after a provider who agrees to a short-term brief without asking questions about your long-term goals and service delivery KPIs, then we’re not the IT support service provider for you! We’re not after a quick buck; we want to design future-proof solutions that maximise uptime and minimise your long-term support needs.
Sometimes what you need isn’t about technical possibility but practical implementation.
Your organisation might be moving offices, installing a new CCTV system, or opening premises after launching a remote business in lockdown. You might be rolling out staff phones or need to speed up your onboarding process.
With Microbyte, you get the benefit of a communicative team of experts who have a complete view of your business. We won’t let you make a change without considering the full range of dependencies and the impact on your operations and customers.
Our IT solutions include:
Microsoft Suite
As proud Microsoft Gold Partners, the majority of our solutions are built around the Microsoft suite, and we can offer support on integrations and migrations. Talk to us about Teams, OneDrive for Business and SharePoint and the Microsoft 365 package which offers extra security features.
VoIP on Microsoft Azure
Our Azure 3CX solution is our cost-effective 3CX VoIP package for businesses of all sizes. From just £10 a user your SME can benefit from the outstanding flexibility and power of the feature-rich 3CX phone system, without the complexity of administration, SIP trunks, cloud hosting or support.
Cloud Migrations
If scalability and business continuity is important to you, you’ll probably need some sort of cloud solution. We help with a range of cloud support services including Azure cloud migrations, remote desktops, hybrid solutions, legacy app provisioning and much more.
What can you expect from our IT Support helpdesk?
Our IT support helpdesk is your whole company’s first port of call for day-to-day IT issues. This could be anything from wondering how to change your email signature (don’t – instead, let us set up a global signature service for you) to forgetting a password or logging on from home.
An IT support desk doesn’t just provide phone and remote desktop support but training and resources too. If you’ve had a recent software rollout or significant update, we can help you manage your IT changes and upskill your team.
A helpdesk support service eases the pressure of running a business.
If you want your SME to grow, you simply can’t afford to waste time trying to solve your issues in-house, when a quick call to an expert could solve things in minutes.
Support engineers are trained in a range of general and sector-specific issues and at Microbyte we have clear priority levels, so high-business-impact issues are escalated and seen to straight away.
FAQs
- What if I have very specific software and programmes? Do I need a specialist IT provider?
We support businesses across a range of industries, so chances are, we already know the ERP you’re working with and how much depends on it. We work across the key verticals in sectors such as finance, produce, healthcare and property, and we’ll know what you need from your line-of-business applications. We get to know your business inside out and understand the impact of disruption and the knock-on effects of even small changes. More than this, we’ll know what your customer’s expecting from you, tailoring our support to ultimately help you deliver more. If you have very bespoke needs or are in an emerging industry, we’re sure we can still offer guidance and support and train our staff on any niche application you need help with. - How much does IT support cost? A managed service agreement is an affordable way to get comprehensive IT support. Far more cost-effective than hiring in-house IT, you’ll get a team of experts including support engineers, a NetAdmin and VITD. Of course, cost varies depending on your exact needs, but budgeting £50-60 per user per month is a good guideline to make sure you’re covered for ongoing support.
- Do you offer remote IT support? Of course! The experts on our helpdesk can solve most IT support issues remotely. As our ways of working become more flexible, nothing’s more important than support on-hand whenever you need it, wherever you are. A 24/7 helpdesk is ideal for businesses with multiple sites, or where staff are across different time zones. Unlike other remote support helpdesks, which might be outsourced to script-reading call handlers rather than IT engineers, with our team you’ll not only get experts, they’ll soon feel like one of your team.
- If your helpdesk is so good, why do you want to stamp out support? Because we’re problem solvers at our core, and we’re obsessed with getting to the bottom of everything. If we notice the same IT support issue coming up on the helpdesk, we’ll reach out to you to understand if there’s an underlying problem that needs solving. We want to grow with you and we take no pride in earning quick bucks through constantly fixing short-term issues. It wastes our time and yours. Ultimately we want to grow with you, so that together we can constantly find new ways to expand your services, onboard staff quicker and deliver more to your clients.
- Do you offer long term Solutions? At Microbyte, we believe in taking permanent corrective action wherever possible. That’s about more than getting to the root of a problem and fixing it; it means creating processes and automations that remove the accumulated risk and delay of repetitive manual tasks. If you’re an SME with between 20 and 200 staff, and looking for clear guidance on where and how to find these efficiencies, get in touch for a no-obligation chat.
Build good systems to keep your business safe
According to a Cisco report, 89% of the 110 billion emails sent every day are spam or malicious junk. All it takes for your business to get into trouble is one trusting team member to be fooled into sending data or opening a file that unleashes ransomware,. No one is safe from cyber threats – even the biggest organisations in the world fall prey to hackers and scammers and lose millions. With good systems and processes however, you can give yourself the best possible chance of watertight security.
Let us keep on top of potential threats to your business
Our Centralisation team (also called our Network Operations Centre) is one of the four blocks of managed IT, and it keeps us on top of potential threats to your business – in fact, if you have a managed service agreement with us, our IT Support team will get alerts and resolve them usually well before they have a chance to affect your business. This has proven to be highly effective for our small business IT Support.
Speak to us about Azure’s security features such as Active Directory Identity Protection and Information Protection that provide extra layers of protection against human error.
Contact Us Today
Let us help free you of the burden of IT support issues and use Microbyte as your support service provider.
