Want to take your London business to the next level with a Managed Service Provider?
You need a managed IT services partner.
Technology is an increasingly integral part of daily business operations. From sending email and making video calls to CRM software and other digital resources, your IT systems are a huge business asset for any modern organisation.
Failing to take this asset seriously can have a catastrophic effect on your business’s future. If you want your organisation to grow and expand, you need to invest in IT. Working with outdated systems, slow integration, and relying on a single IT helpdesk to fix problems is not the way to run a modern business.
You need to work with a real managed services provider who can help you take your business to the next level. As a trusted partner to businesses across London, Microbyte offers the expert support you need to focus on your core business.
Managed Service Provider vs. IT Helpdesks
Many businesses rely on an IT Support Helpdesk to help troubleshoot problems and fix issues as they arise. This means that staff members and customers have to deal with problems before they can be patched up. This could damage your brand reputation and result in lost revenue and customers.
A managed services provider like Microbyte will take a proactive approach. We will help monitor and analyse your systems to prevent problems before they occur. Working in partnership with a managed service provider like Microbyte means you can plan for a better future.
A good Managed IT Service provider can help create an IT Roadmap to introduce new technology, ensure all software is up to date, and work to optimize how your company uses technology.
A 24/7 IT Helpdesk is just one element of working with a full-service IT provider. You need a proper IT partner to make your technology work for you and create an overall business strategy.
Stamping Out Support
The Microbyte Motto is Stamp Out Support.
We know that IT support helpdesks can be helpful from time to time. But we think it’s better to provide preventative support, so you don’t need a helpdesk. By creating a bespoke Managed IT service package, we can identify issues and work to fix them before they affect your business.
Our IT helpdesk is still available 24 hours a day, 7 days a week, for emergencies and quick fixes. When you lose a file, need help updating software, or have questions about digital resources, we will still be around to help. But we hope you never need to call us because of a significant system failure.
We put permanent corrective action (PCA) in place from day one to ensure your IT structures work efficiently and maintain a high standard. These measures mean less downtime, and we can eliminate recurring problems through proactive monitoring and management.
Our cutting-edge support and highly trained engineers will work with you to provide tailored managed IT support and ensure that the underlying issues are identified and fixed. This means that the longer you work with us, the less IT support you’ll need. And we think that’s a good thing for a Managed IT Service provider.
The Building Blocks of Proper Managed IT Services in London
Our managed services support packages offer a comprehensive approach to your IT systems to incorporate every aspect of support and planning. We use a foundation of four main support blocks in order to make continual improvements and help make your IT work for you. These are:
- Centralisation
- Support & 24/7 Helpdesk
- NetAdmin
- vITD
Centralisation
With our central monitoring hub, we set up notifications and monitor every aspect of your system. This means we can spot problems before you do. We can help bring disconnected systems into a streamlined process to make operations run more efficiently and ensure network security. This management and maintenance is key to preventing downtime.
Support & 24/7 Helpdesk
When we notice problems, we immediately begin to provide IT support to get your systems back online as fast as possible. However, our 24/7 service desk is also the first point of contact for all day-to-day user support. For issues like setting up new applications, password resets, or trouble signing in, our technical support team is always available. We are an extension of your internal IT Department.
NetAdmin
As we provide ongoing support, we can liaise with the client’s NetAdmin to gain a greater understanding of your day-to-day requirements and resources. When standard changes and updates are implemented, we are on hand to discuss how this affects the broader system and negates any complications.
vITD
With a dedicated Virtual IT Director, Microbyte and any 3rd-party companies can discuss improved management for the future. Instead of applying a patchwork of temporary fixes, we implement a proactive IT roadmap to cover your business in the future to ensure business continuity. This can include cyber security services, IT infrastructure management, cloud services, data management etc.
Our Comprehensive Support: A Wide Range of Services for London Businesses
As a leading managed service provider in London, we offer a range of services and solutions to meet the unique needs of your organisation. Our professional services are designed to provide comprehensive support, whether you need to outsource your entire IT support function or supplement an existing IT team. Our services include:
Managed Security Solutions
In today’s digital landscape, robust cybersecurity is non-negotiable. We provide advanced security solutions, including proactive threat monitoring, managed firewalls, and employee training to protect your organisation from cyber threats.
Cloud Services and Infrastructure Management
We help businesses in London leverage the power of the cloud. From migration to Microsoft Azure or AWS to ongoing management, we ensure your cloud infrastructure is secure, scalable, and cost-effective.
Business IT Support and Service Desk
Our award-winning managed IT services are built on the foundation of a responsive and effective service desk. We provide expert user support and technical support to keep your team productive and your operations running smoothly.
Backup Services and Disaster Recovery
Protect your core business functions with our reliable backup services and a robust disaster recovery plan. We ensure business continuity by minimising downtime and data loss in the event of an incident.
Managed IT Services London FAQs
- Do you have a London office?
Yes. While we aim to handle most services remotely, our London-based team can respond to emergency calls in person. - Why do I need a VITD / vCIO and NetAdmin? Can’t I just use your helpdesk? A vITD is just one part of a fully managed IT service. By solely using a helpdesk with no greater considerations for your technologies and business processes, you will experience ever-increasing levels of support. We want to help you make the most out of your IT systems, not just patch them up. For this reason, we always recommend the Four Blocks of managed services.
- How much do fully managed IT services cost? Our Managed IT service is bespoke, and the cost varies from business to business depending on your IT setup and required service levels. We offer a bespoke quote, so you only pay for the services you need. Managed IT services are more expensive than paying for a simple IT support helpdesk. However, with better structures in place, streamlined operations, improved customer experiences, and less downtime, support services will also save your business money in the long term. On average, you can expect to pay £50-75 per month, per user as a fixed monthly cost.
- If I work with Microbyte, can I implement my own IT systems and buy my own tech? Yes, we aren’t here to tell you what to do. However, we always recommend discussing your decision with us and letting us perform any setup and integration. We have the best experts on hand to ensure everything runs smoothly from the beginning, and if it goes wrong, it’s on us. This is part of our comprehensive IT management promise.
Get in Touch Today for Managed IT Services in London
If you’re a business based in London needing proper managed IT services, get in touch today for more information on how we can help. We offer bespoke IT support packages and tailored services, so you get the managed IT support services you need without paying for the services you don’t.
For a consultation and free quote, fill out the form below.