Proactive systems improvement
A Helpdesk is only 50% effective without an engineer dedicated to bringing your IT in line with standards.
Since the move away from break fix IT, the industry has worked to reduce reactive IT support through consistent technology alignment and standards. A root-cause fix or preventative measure does more for business continuity than the same IT support conversations.
The expectations placed on IT companies have greatly increased in recent years, with pressures on time, budgets and system uptime to name just a few factors. As a result, IT companies have had to create new models and ways of delivering not only outstanding IT support, but also all other elements of a Managed IT Service.
We believe the only way to increase the predictability of IT systems is through regular proactive improvements which follow a proven system, including scheduled visits and engagement beyond IT support or helpdesk tasks.
Every Microbyte client is assigned their own NetAdmin (or Technology Alignment Engineer) who’s responsible for continuously keeping their technology and systems inline with our exacting standards. This doesn’t just cover physical technology, but also basic business processes, such as on-boarding and off-boarding users, data storage locations, compliance around user permissions, and many more elements besides.
NetAdmin benefits
Health checks
Regular scheduled site visits to perform health checks
High standards
Standards alignment visits with 100+ point checks
Corrective action
Analysis of recurring issues with permanent corrective action
Constant improvement
Identification of improvement areas to ensure development
Dedicated engineer
We'll assign you your own dedicated NetAdmin engineer
Sector-specific support
You'll get an engineer who understands your sector and learns about your specific business requirements
Could a NetAdmin help your business?
Without a NetAdmin, a growing business will struggle to stay on top of their IT requirements. You need a proven system and high level involvement that goes beyond an IT support team or Helpdesk. A NetAdmin helps you control the direction of your IT and predict your business needs, rather than reacting to support tickets and system changes.
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FAQs
- What is a NetAdmin and what do they do?
Every Microbyte client is assigned a NetAdmin and their job is to make sure all technology and standards are kept up to date and in line with best practices. This covers technology as well as basic business processes such as on-boarding new users and user permissions. - Will my Microbyte NetAdmin do all my support tickets, or do I call the helpdesk? Although a NetAdmin is more than capable of doing support tickets, you will have the benefit of our entire support team, reserving your NetAdmin for higher level queries and working on your IT standards. Your NetAdmin's role is primarily keeping your IT in standard, so that anyone of our team can support it and reserve his/her skills for more nuanced elements of your network.