A Helpdesk is only 50% effective without an engineer dedicated to bringing your IT in line with standards.
Since the move away from break fix IT, the industry has worked to reduce reactive IT support through consistent technology alignment and standards. A root-cause fix or preventative measure does more for business continuity than the same IT support conversations.
The expectations placed on IT companies have greatly increased in recent years, with pressures on time, budgets and system uptime to name just a few factors. As a result, IT companies have had to create new models and ways of delivering not only outstanding IT support, but also all other elements of a Managed IT Service.
We believe the only way to increase the predictability of IT systems is through regular proactive improvements which follow a proven system, including scheduled visits and engagement beyond IT support or helpdesk tasks.
Every Microbyte client is assigned their own NetAdmin (or Technology Alignment Engineer) who’s responsible for continuously keeping their technology and systems inline with our exacting standards. This doesn’t just cover physical technology, but also basic business processes, such as on-boarding and off-boarding users, data storage locations, compliance around user permissions, and many more elements besides.
Regular scheduled site visits to perform health checks
Standards alignment visits with 100+ point checks
Analysis of recurring issues with permanent corrective action
Identification of improvement areas to ensure development
We'll assign you your own dedicated NetAdmin engineer
You'll get an engineer who understands your sector and learns about your specific business requirements
Without a NetAdmin, a growing business will struggle to stay on top of their IT requirements. You need a proven system and high level involvement that goes beyond an IT support team or Helpdesk. A NetAdmin helps you control the direction of your IT and predict your business needs, rather than reacting to support tickets and system changes.
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