News Archives - Microbyte

News

The office in lockdown – what does it look like?

Our Managing Director, Yusuf Yeganeh, talked to BBC News about getting back to the office during lockdown. We were on BBC Look East this week for a whole fifty-five seconds. Our COO Lewis put on his best concentration face to stare at a screen and Yusuf said two lines to camera. We were part of…

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We just closed 100,000 cases!

In 2010, we logged our first customer ticket using our custom-built tool, MicroLog. Today we closed our 100,000th case! Who’d have thought it? Our 100,000th closed ticket was for our valued client, bespoke glazing solutions company, Klöeber. “Microbyte came on board towards the end of 2011. They weren’t very large at that point, but they…

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Microbyte’s Most Compliant Client

We are constantly looking through our client base, trying to identify gaps in our IT standards, whilst looking for areas to improve and to bring our customers as close as we can to our “ideal”. Our Maturity Matrix is an ever-evolving set of standards which we measure all our Managed IT Services clients by, and we use…

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Evolving IT Standards

Business is moving faster than ever. It’s easy to think that technology which may have been installed just a few years ago should be perfectly capable of powering and protecting your business. Unfortunately, this is rarely the case. It is therefore vitally important that we remain aware of all available technologies, in order to provide end users…

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The complexity of a 24/7 operation

As most of you will know, it was three years ago that we decided to evolve into a 24/7 service provider, and take the leap into running multiple sites in the UK and abroad. It has been a very interesting journey, and one which I am certain many MSPs (Managed IT Service Providers) dare not venture into….

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