Working in Healthcare and continually being let down by technology?
Reduce downtime, pass the CQC (Care Quality Commission) with confidence, and prepare for the 2025 analogue switch-off, and all without increasing your workload.
Is unreliable IT stealing clinic time? Slow PCs, EMIS (Egton Medical Information Systems) freezes, and phone bottlenecks all add up to fewer appointments and over-stressed teams.
Microbyte’s Primary Care IT support keeps your systems fast, secure, and compliant, so your clinicians can focus on their patients, not their passwords. Our “Stamp Out Support” philosophy means we prevent problems before they disrupt your day.
"Microbyte are always thinking several steps ahead to help me make the right decisions for my company" Hamzah Shalchi, Shalchi & Partners Contact Us
Why This Matters Now
- The 2025 Analogue Switch-off: Move your practice to a modern VoIP phone system without disruption to patient contact ahead of the deadline.
- DSPT & GDPR Evidence for CQC: We provide the reports and logs you need to prove your compliance with confidence.
- Secure Remote Access: We deploy Azure Virtual Desktop with MFA, so there are no more risky RDP (Remote Desktop Protocol) workarounds for your remote clinicians.
- Out-of-Hours Incidents: Issues are handled by our Dubai team before your morning clinic even begins.
Solving Your Everyday IT Pains
Adequate Primary Care IT support isn’t about frameworks; it's about making your practice run smoothly.
Stable Clinical Systems & Reliable Hardware
We keep EMIS and SystmOne running smoothly by addressing common issues, such as ageing devices, outdated drivers, and patchy Wi-Fi, before they become system slowdowns or crashes. There’s no more hunting for a ‘working PC’ because we standardise builds and keep critical peripherals like label printers, prescription printers, and scanners reliable.
Seamless Remote Access & Cloud Resilience
Provide your clinicians with secure access from any location, including their home office. We’ll handle the Azure Virtual Desktop, MFA, and NHS Smartcard-friendly workflows, and with our cloud solutions, you can spin up secure remote access in minutes and recover quickly from any outages.
Robust, Auditable Cybersecurity
Ransomware stops clinics, so we stop ransomware. We deploy managed endpoint protection, aggressive email filtering, patched firewalls, and UK-hosted backups that are tested monthly and documented for your DSPT (Data Security and Protection Toolkit) audit. For more information on our security framework, please visit our IT Security solutions.
Compliance, Covered
We help you stay compliant with less effort; DSPT, GDPR, CE+, DCB0129/0160, and DTAC are all handled. We don’t just set controls, we also produce the audit trail CQC expects. This includes backup success logs, patch cadence reports, user access reviews, and Business Continuity Plan (BCP) test results. Explore the details in our MSP Compliance Guide.
Why Choose Microbyte?
- Stamp Out Support: Our proactive model prevents tickets and protects your clinic time.
- vITD & NetAdmin: We provide strategic roadmaps aligned to ICB priorities and your practice budget.
- 24/7 Global Cover: Our Dubai team handles out-of-hours incidents, so you arrive at resolutions, not problems.
- Primary Care Expertise: We are proficient with EMIS, SystmOne, and Vision, as well as the NHSmail, HSCN, and SNOMED CT ecosystems.
- Everyday Wins: Faster logins, stable Wi-Fi, fewer reboots, and a happier reception team.
The Benefits of a Managed Services Provider (MSP) like Microbyte go beyond simple fixes; we deliver operational resilience.
Frequently Asked Questions (FAQs)
- How much does Primary Care IT support cost?
We offer fixed-price plans for practices with 10–250 staff, including inclusions for vITD strategic guidance, our full security stack, backups, and support for your VoIP migration. - How do you ensure our patient data is secure? Through multi-layered defences: managed endpoint protection, firewalls, staff training, and backups. All measures are documented to meet DSPT and GDPR requirements.
- Can you help us migrate from our analogue phone system? Absolutely, we’ll manage the entire migration to a modern VoIP solution, ensuring a smooth transition with no interruption to patient services, ahead of the 2025 deadline.
- How do you support remote and multi-site working? We use secure, modern technologies, such as Azure Virtual Desktop, to provide your team with reliable access to clinical systems from any location, without compromising on security or performance.
Book Your 30-Minute Primary Care IT Review
See how your practice measures up. We’ll benchmark your uptime, current security, and path to VoIP and then share a practical 90-day plan to improve your resilience and efficiency.
Our 24/7 Managed IT Services and specialist Healthcare IT Support are designed to give you peace of mind. Contact us today to get started.