No matter what size your business is, having reliable, professional IT support can make a huge difference.
Microbyte have been serving ambitious businesses for almost two decades, helping them adapt to evolving ways of working and periods of unprecedented change.
From troubleshooting fundamental issues on a daily basis to crisis support to improving business operations, Microbyte provide small business IT Support that allows you to focus on your business, grow your customer base and keep everything running smoothly.
"Microbyte are always thinking several steps ahead to help me make the right decisions for my company"
Hamzah Shalchi, Shalchi & Partners Contact Us TodayHow small businesses can benefit from IT Support
For small businesses, the benefits of having professional IT support can be huge. When systems go down, files get deleted, or one software mysteriously stops talking to another one, it can have a significant impact on revenue streams and customer experience. It can negatively impact a business’s reputation.
Here are just some of the main benefits for small businesses when hiring external IT support:
Expert IT knowledge
Using a specialist IT support provider means you have access to the highest level of expertise and knowledge, making solving issues faster and improving your IT systems. You’ll have less downtime, better security, greater efficiency and access to more data.
24/7 Support
Microbyte offers round-the-clock monitoring and support in case of emergencies. So even out of hours, you can be sure that if anything goes wrong, the problem will be fixed before anyone notices and you don’t need to wake up the head of your IT department at midnight.
Free office space
When you outsource your IT functions to Microbyte, an entire section of your office is suddenly freed up. You could downsize to a smaller office to save money. The smaller space means you can either choose a better area or use the money you save to fund the new outsourcing.
Lower overheads
As well as saving on office space, you will significantly reduce your overheads. Our external IT team has all the gear and tools we need without you having to invest in them. Plus, the additional costs of hiring, training and replacing IT staff will become our problem, not yours.
You can refocus
With us handling your IT systems, you no longer have to worry about it, you can refocus and place your attention on other matters. Focus on business growth, marketing, sales and customer demands and forget about the logistics of your IT infrastructure.
Small Business IT Support tips
If you are thinking about employing, or have already engaged, an IT specialist to help with your IT systems, here are some things we suggest you consider:
Consider an IT audit
When we start working with a client we suggest an audit. It's worth spending the time and money to review your current system. This will give you an accurate idea of your current system, and you can discuss your realistic expectations with IT experts.
Set your budget
Thanks to new developments in technology, it's easy to make continual changes, and your budget can run away with you. Make your budget expectations clear at the beginning so the IT company can give you a realistic plan.
Servers or Cloud
Remote access to cloud-based servers can save you money and hassle. Cloud-based options are generally more viable for small businesses, but in-house servers give you more control. Definitely something to discuss with your IT support company.
What exactly does Small Business IT Support cover?
Depending on your individual business needs and your budget, business IT support can look very different for everyone. Another major factor to consider is how much support you actually need and how much you want to outsource.
Here are some things Microbyte offer as IT service providers:
- Broadband and Internet management
- Data hosting
- Printing support
- Security and firewalls
- Cloud back up
- Day-to-day management
- Email support
- Videoconferencing
- IT hardware repair and support
- Software troubleshooting and updates
- Telecoms services
- Troubleshooting
- Software training
Microbyte are a 24/7 Managed IT Service Provider who delivers far more than just IT support
Whether you’re switching IT support providers, or if outsourcing your IT is a completely new concept, we help you see how easy IT can be, with the right team, management, systems and standards in place.
FAQs
- How is it different from IT support for large businesses?
IT support for small businesses is much more specialist. It’s a niche area that comes with high expectations and a strict budget. As a small business, you use a unique combination of software, platforms, app and data to run your business. Here at Microbyte, we know that what makes your business tick is different from another company. There is no vast software suite and generalised IT system. You probably don’t have the budget to simply switch over to a new way of doing things and totally revamp your entire IT architecture. We appreciate that you need to work with an IT support company that understands the unique requirements of small businesses. - How much does it support cost for a small business? When it comes to the cost of IT support for small businesses, prices can vary greatly. You should consider your budget; consider how much flexibility you have, and speak to us about fixed costs before we agree on a contract. Of course, every company will have its own pricing system, including fixed packages, maintenance support contracts, and discounts for long-term support. Bespoke and unique requirements might come with their own price tag. However, to ensure you aren't overpaying, our detailed blog should give some idea about the cost of IT support for a small business.
- What does 'Stamp out Support' mean and why do you talk about it? We believe that IT support should be used for one-off situations that hopefully never occur more than once, particularly for small businesses. If they do, it's our mission to make sure we put in place permanent corrective action (PCA) to ensure that particular problem doesn't waste everyone's time again. Our support staff are trained to spot recurring issues and work with experienced engineers to put in place measures that reduce downtime and annoyances to help your business succeed. Although we will always deliver cutting edge support, our mission is to stamp it out everywhere possible so that same problem never comes back.
Contact Us Today
Hiring an external IT support company can be a gamechanger for any small business looking to grow and develop.
Working with a reliable, trustworthy IT provider like Microbyte gives you access to superior IT skills and tools than an in-house team while taking over the burden of ensuring everything is running smoothly.
Don’t hesitate to get in touch with us to work out your unique requirements and discuss how we can help you.